Customer Service Representative with Russian (Supply Chain)

• Good command of spoken and written English and Russian- minimum B2 level; 3-12 months of experience in Customer Service/ Order Management;
• Solid understanding of O2C processes and international trade basics;
• SAP SD and MS Office proficiency;
• Strong communication, organization, and customer service skills;
• Ability to handle multiple priorities with a proactive approach.

• Validate and process customer orders, coordinating approvals with Finance, SCM, and Product teams;
• Serve as main contact for customers, providing timely and accurate information;
• Coordinate delivery schedules with Logistics and manage order changes; Prepare invoices, export documents, and manage letters of credit or prepayments;
• Monitor receivables, support dunning, and assist with payment allocation;
• Conduct periodic stock checks and update distribution plans. and support after-sales follow-up and customer calls.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.