Junior Customer Service Representative with French

• 0-3 months of experience in Customer Service – Supply Chain;
• Good command of spoken and written English and French - minimum B2 level;
• Good communication skills and customer orientation;
• Basic understanding of commercial processes (nice to have);
• MS Office knowledge;
• Attention to detail, willingness to learn, and adaptability.

• Validate basic customer orders and enter data accurately in SAP;
• Serve as a first contact for simple customer questions and escalate complex requests;
• Assist with delivery scheduling and updates in coordination with Logistics;
• Prepare standard shipping and export documents;
• Support monitoring of payments and help send reminders for overdue invoices;
• Assist with stock checks, distribution plan updates, and basic after-sales follow-up

• Flexible and dynamic work environment involving teams spread across different global locations;
• Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society;
• Do you want to learn more? You will have access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
• Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

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