Customer Service Representative with German

You know you're a good fit if you tick the following:

• Customer support experience is a plus.
• Proficiency in German at an advanced level, written, spoken, and reading skills, equivalent to Level C1.
• Medium English language knowledge (B2 level).
• Customer focus & passion for excellence with respect to treating and caring for customers.
• Has a pleasant, patient, and friendly attitude.
• Ability to communicate clearly, grammatically correctly, and professionally, both verbally and in writing.
• Communication skills: You'll turn your talent into a career.
• The need to be part of a top team: We're energetic, enthusiastic, and friendly.
• Willingness to work from our offices in different locations from Romania

Purpose of the role:

• Serve as a first point of contact for inbound customer or employee questions, requests, and issues
• Provide customers with exceptional service by understanding their needs and requirements, offering accurate, thoughtful, and timely solutions. be assigned for one future-oriented, long-lasting and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
• Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;
• Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L2 support);
• Be a member of the international, dynamic and innovative company environment.

Infosys esteems you as we provide:

• Stable job - permanent labour contracts.
• The salary package includes a base salary, language bonuses and Benefit Platform.
• Paid start-up training and professional development sessions-Service Desk Academy.
• Medical subscription.
• Eye Glass Policy.
• A dynamic and diverse job in a pleasant and modern environment.
• Opportunities for personal and professional development.
• Real possibilities to promote within the company.
• Offices in different locations from Romania
• 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year.

Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering.
Infosys BPM has been consistently ranked among the leading BPM companies and has received over 60 awards and recognitions in the last 5 years from key industry bodies and forums like the International Association of Outsourcing Professionals, Outsourcing Center, SSON, and NOA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry-leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPO strategists.