Candidatul Ideal
• VIP Treatment: Minimum 6 months of experience in Account Management, delivering top-tier service to clients;
• Champion Mentality: Driven to learn and grow, overcome challenges, and consistently deliver results—while maintaining composure under pressure;
• Client-Centric: Passionate about delivering exceptional service to clients (and we mean exceptional);
• Team Player: Collaborative, with a positive attitude and a genuine enjoyment of working with others;
• Exceptional Communication Skills: Fluent in both Romanian and English, with the ability to connect clearly and professionally;
• Client-Driven Business Mindset: Analytical thinker who balances data-driven insights with a client-first approach when making decisions;
• Industry Expertise: Bonus points for relevant industry knowledge.
Descrierea jobului
- Constantly monitor, analyze, and select potential VIP players from existing database;
- Proactively manage a portfolio of VIP players, delivering tailored service and continuously bolstering client satisfaction;
- Monitor VIP segment activity to identify trends, anticipate and address potential concerns, while maximizing player engagement;
- Collaborate with other teams in providing clients with competitive rewards, promotions and offers, and resolving any technical inquiries, all within the confines of the Romanian gambling market;
- Bring new initiatives to the table, aimed at optimizing High Value Customer Service (HCVS) processes, improving both the client and team experiences;
- Combine data-driven insights with a centric customer mindset to anticipate player needs and enhance the overall VIP experience;
- Ensure confidentiality, data privacy and always upholding responsible gambling practices;
- Adhere to and follow the rules and guidelines listed in the RIVOGTG Internal Rules Handbook;
- Accomplish all other tasks as required by upper management
What we offer:
- Private medical insurance;
- Meal vouchers;
- Easter vouchers;
- Birthday voucher;
- 23 vacation days;
- 1 day off paid by TotoGaming on your birthday;
- 1 day off paid by TotoGaming when you go to annual blood screenings / medical screenings;
- Referral program;
- Fruit day;
- Complimentary coffee and tea;
- Role Model benefits;
- Teambuilding;
- Frequent office events.
Descrierea companiei
TotoGaming appeared on the Romanian igaming market in January 2024, using the original Armenian brand's over 20 years of experience. The debut was extremely promising, featuring the legendary Portuguese footballer Luis Figo as the face of marketing campaign. Not long after, the company signed a contract with CFR Cluj, the eight-time Romanian champions.
From the very beginning, our mission has been to be a dynamic company that sets standards in the industry in our country. We want our customers' journey with TotoGaming products to be safe, innovative, fun, and rewarding. Achieving excellence in all areas of our business, the Champion's DNA and a customer-oriented outlook are three of our most essential desires.
If we've made you curious, we want to get to know you and tell you more about the Destination of Champions. Boarding has already started!
