Candidatul Ideal
About You
Must have:
Proficient in one or more development platforms (e.g., Python, Node.js, Java, JavaScript, Ruby on Rails, Go, .NET, PHP, iOS, Android) and skilled at understanding client applications and their integration with SDKs developed in these technologies to provide effective technical support.
Solid professional experience in a technical role, such as software development or technical support
Experience with scripting and automation using modern programming languages.
Experience with installing and configuring development tools and environments using terminal-based workflows.
Skilled in interpreting error logs and leveraging observability platforms such as Grafana for monitoring and diagnosing system performance issues.
Demonstrated strength in problem-solving and technical troubleshooting across complex systems.
Nice to have:
Experience in manual and/or automatic testing
Bachelor’s degree in Computer Science, Engineering, or related field.
Excellent communication skills; experience working in cross-cultural settings a plus.
Must have:
Proficient in one or more development platforms (e.g., Python, Node.js, Java, JavaScript, Ruby on Rails, Go, .NET, PHP, iOS, Android) and skilled at understanding client applications and their integration with SDKs developed in these technologies to provide effective technical support.
Solid professional experience in a technical role, such as software development or technical support
Experience with scripting and automation using modern programming languages.
Experience with installing and configuring development tools and environments using terminal-based workflows.
Skilled in interpreting error logs and leveraging observability platforms such as Grafana for monitoring and diagnosing system performance issues.
Demonstrated strength in problem-solving and technical troubleshooting across complex systems.
Nice to have:
Experience in manual and/or automatic testing
Bachelor’s degree in Computer Science, Engineering, or related field.
Excellent communication skills; experience working in cross-cultural settings a plus.
Descrierea jobului
The Challenge
Are you a self-driven and innovative thinker, a passionate technical problem solver that cares about the customer experience? In this role, you will focus on providing professional customer service, while problem solving and communicating complex technical issues to technical audiences via email and chat mediums.
Details
Ability to develop simple applications using various programming languages and frameworks to integrate client SDKs and thoroughly test their features. These applications may be built for both client-side environments (web or mobile apps) and backend systems.
Ability to understand SDK code in order to reproduce and document bugs reported by customers.
Experience working with APIs and building integrations between software services, with proficiency in using Postman for testing and debugging.
Ability to configure client SDKs and tools on a local machine using Docker, Docker Compose, and Linux shell commands.
Ability to read and interpret error logs, search through logs to identify and extract detailed information about issues, and either provide solutions or document and escalate the problems to developers.
Working hours: 7-16,10-19, 14-23 - with on-call on weekends in rotation 1 week per month
Are you a self-driven and innovative thinker, a passionate technical problem solver that cares about the customer experience? In this role, you will focus on providing professional customer service, while problem solving and communicating complex technical issues to technical audiences via email and chat mediums.
Details
Ability to develop simple applications using various programming languages and frameworks to integrate client SDKs and thoroughly test their features. These applications may be built for both client-side environments (web or mobile apps) and backend systems.
Ability to understand SDK code in order to reproduce and document bugs reported by customers.
Experience working with APIs and building integrations between software services, with proficiency in using Postman for testing and debugging.
Ability to configure client SDKs and tools on a local machine using Docker, Docker Compose, and Linux shell commands.
Ability to read and interpret error logs, search through logs to identify and extract detailed information about issues, and either provide solutions or document and escalate the problems to developers.
Working hours: 7-16,10-19, 14-23 - with on-call on weekends in rotation 1 week per month
Descrierea companiei
IntelligentBee is a 100% Romanian company, but born from a holistic vision, which has created an environment in which a mentality of openness to new ideas and concepts stands out, an environment in which the emphasis is on ownership and leadership. For 12 years, our services have been synonymous with quality, adaptability, responsibility and respect, and we are proud to represent these values to our partners in Europe, the USA and the Middle East. Currently, the 2 divisions (IT and technical support) are active with approximately 100 colleagues, each representing the company's values: happy, humble, hungry and honest.
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