IT Support Desk Specialist

• University degree in IT

• Knowledge of Windows operating systems (client)

• Basic knowledge of networking (LAN/WLAN, VLAN) and mobile devices (primarily iOS)

• Basic understanding of IT security and data protection

• Printers and peripheral devices

• Experience with ticket systems (ServiceNow)

• Advanced German and English language skills (spoken and written)

• Strong service orientation and customer focus

• Willingness to learn new technologies (e.g., AI tools)

• Receiving and handling IT requests or problems via telephone (German, English and Romanian) and the ticket system

• Resolving standard issues (e.g., software errors/installations, printer problems, password resets)

• Forwarding complex cases to internal 2nd or 3rd level support

• Documenting all processes and ensuring compliance with SLAs

• Proactive communication with users to ensure high service quality

• Attractive salary and Easter/Christmas/Holiday bonuses

• Meal tickets

• Private medical insurance

• Trasport paid by the company

• Personal and professional development programs

• Sports benefits: access to fitness gyms, football, tennis courts, swimming pools, padbol

Noi creăm mai mult din lemn. Cei peste 12,000 de angajați ai noștri din întreaga lume lucrează cu entuziasm, împărtășesc valorile familiei noastre și spiritul inovator. Creăm astfel produse pentru mobilier și design interior, construcții si pardoseli laminate. Ne dezvoltăm continuu - fabricam produse noi, ne extindem pe piețe emergente și oferim perspective motivante angajaților noștri.