Candidatul Ideal
Requirements:
- Bachelor’s degree or equivalent work experience.
- Previous experience in Veeva Vault PromoMats and/or Vault MedComms - mandatory
- 4+ years of experience in business analysis, consulting, or technical support, with extensive experience in Veeva Vault or similar document management systems.
- Proven track record of managing complex client portfolios and delivering high-quality results under tight deadlines.
- Strong analytical and problem-solving skills, with meticulous attention to detail.
- Exceptional communication and relationship management skills, with the ability to influence and advise clients and internal stakeholders at all levels.
- Experience gathering and translating business and technical requirements into actionable deliverables.Preferred
- Certification in Veeva Vault administration or equivalent.
- Working knowledge of Veeva Vault or Vault CRM.
- Prior experience in the pharmaceutical, biotechnology, or healthcare industries.
- Familiarity with project management methodologies (e.g., Agile, Scrum).
- Ability to manage multiple priorities in an ambiguous environment.
Descrierea jobului
The Senior Business Analyst, Veeva Solutions, will play a key role in delivering high-impact consultative and technical support for Veeva Vault users. This role will lead small client engagements, manage projects, leading ongoing support and managed service engagements, and serve as a trusted advisor by providing tailored solutions that align with clients’ strategic business objectives. In collaboration with cross-functional teams and senior leadership, the Senior Business Analyst will also be responsible for driving improvements in service delivery, fostering client relationships, and contributing to team development.
Key Responsibilities:
Key Responsibilities:
- Support multiple client engagements (both small projects and ongoing support initiatives), ensuring projects are delivered on time, within scope, and aligned with client expectations.
- Develop and nurture strong relationships with key client stakeholders, deeply understanding their business goals and recommending customized solutions to address current and future needs.
- Perform advanced troubleshooting of technical issues, identifying root causes and implementing long-term, scalable solutions.
- Partner with cross-functional teams to drive the successful implementation of system enhancements and upgrades.
- Facilitate client meetings, ensuring action items, deliverables, and next steps are captured and documented professionally.
- Prepare and deliver data-driven reports, presentations, and insights to support decision-making and continuous improvement.
- Serve as a subject matter expert on Veeva Vault best practices, contributing to internal knowledge-sharing and documentation efforts.
- Mentor junior team members, providing guidance on technical support, client engagement, and project management best practices.
- Identify opportunities for process optimization and service enhancements to improve overall client satisfaction.
Descrierea companiei
Framework Solutions is a well-respected vendor & partner in the life sciences industry, assisting pharmaceutical and life sciences clients in the area of marketing operations. We have been named for the past 5 years to the Inc 5000 fastest growing private companies.
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