Mid - Senior Customer Service Representative with Ukrainian

• Good command of spoken and written English and Ukrainian - minimum B2 level;
• 1-3 years of experience in Customer Service and Order Management;
• Strong O2C, SAP SD, and international trade expertise;
• Excellent problem-solving and stakeholder management skills;
• Ability to drive process improvements and support team development;
• High ownership, accuracy, and decision-making capabilities.

• Serve as SME and primary escalation point for complex orders, credit topics, and delivery issues;
• Handle advanced order validation, special commercial terms, and financial approvals;
• Coordinate priority deliveries with Logistics and resolve high-impact operational issues;
• Oversee documentation quality for complex transactions and ensure audit readiness;
• Monitor high-risk receivables and support Finance in resolving disputes;
• Lead stock analysis and align with Sales/SCM on inventory optimization.

• Flexible and dynamic work environment involving teams spread across different global locations;
• Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society;
• Do you want to learn more? You will have access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
• Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

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