IT Support Technician (fixed-term contract)
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Candidatul Ideal
Proven experience as an IT Support Technician or similar role, with a focus on user support in a Microsoft Windows environment.
Strong knowledge of Windows operating systems, Active Directory, Microsoft Office Suite, and other common productivity applications.
Familiarity with networking concepts, TCP/IP protocols, and troubleshooting techniques.
Excellent problem-solving skills and attention to detail, with the ability to prioritize and manage multiple tasks effectively.
Strong communication and interpersonal skills, with the ability to interact professionally with end-users and stakeholders at all levels.
IT certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are desirable.
Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
Descrierea jobului
Provide technical support and assistance to end-users within the branch, addressing hardware, software, and network issues in a Microsoft Windows environment.
Install, configure, and maintain computer hardware, software applications, and peripheral devices.
Diagnose and resolve technical problems promptly, escalating complex issues to the appropriate internal or external resources as needed.
Collaborate closely with the central IT team and project stakeholders to ensure alignment with global IT standards and best practices.
Set up and maintain user accounts, permissions, and security settings in accordance with project requirements and IT policies.
Respond to service requests and incidents in a timely manner, maintaining a high level of customer satisfaction and adherence to SLAs.
Document support activities, solutions provided, and troubleshooting steps taken, ensuring accurate records and knowledge transfer.
Assist in the implementation of IT projects and initiatives within the branch, such as system upgrades, migrations, and deployments.
Stay updated on emerging technologies and industry trends, providing proactive support and recommendations to improve IT systems and processes.
Descrierea companiei
Who we are
GTS Telecom owned by Deutsche Telekom AG is one of the main infrastructure-based provider of telecommunications services in Romania and is positioned as a quality leader in the communications segment for medium and large companies. Our company is one of the founding members RoNIX (Romanian Network for Internet eXchange) and is certified ISO 9001, ISO 14001, OHSAS 18001 and ISO 27001.
GTS provides national and international transport solutions for data, voice, internet access, cloud services and collocation in our own data centers in Bucharest and Cluj. The company operates an extensive Ethernet and MPLS network built on a resilient fiber optic infrastructure. The company has approximately 150 employees and is based in Bucharest.
Our values
Our company values serve as a compass for our actions and describe how we behave in the marketplace. They provide standards at every level of our business and are the ethical foundation for everything we do at GTS.
We are committed to our customers
For us it is essential to understand our customers' needs and develop innovative solutions which help them become a better business
We do as we say we are going to do Trust is earned. We follow our words with actions so everyone knows they can depend on us.
Our people make the difference We are passionate and skilled. We have the courage to try new things, we dare. We work as a team to deliver services at the highest standards.
We are proud of GTS
