Candidatul Ideal
We are looking for a Guest Relations Agent to provide high-quality service to our hotel guests. You will address complaints and go the extra mile to make sure our guests are satisfied.
In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and guest-oriented, as you’ll serve as a primary point of contact for our guests.
Your goal will be to ensure our guests enjoy themselves and plan to come back to our hotel.
Requirements and skills:
Proven experience as a Guest Relations Agent
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Computer literacy
OPERA system knowledge
A customer-oriented and professional attitude
An outgoing personality
Outstanding communication abilities
Excellent organizational and time-management skills
Diploma or BSc/BA in Hospitality Management is preferred
Descrierea jobului
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Provide information about amenities, area and facilities and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address guest complaints and escalate to Guest Relations Manager when needed
Record information in the logbook daily
Ensure compliance with health and quality standards
Check-in and check-out when required
Descrierea companiei
THE MARMOROSCH BUCHAREST | AUTOGRAPH COLLECTION
Inspired by the optimism and advances of the Belle Époque, the Marmorosch Hotel reinvents the art of fine living from a bygone era with an exciting touch of modernity. Every experience at the Marmorosch Hotel is purposefully tailored to enable new and exciting discoveries, evocative of the prosperous and dynamic way of life that once animated its very halls. Situated in the former palace of Romania’s most powerful bank of the early twentieth century, the Marmorosch Hotel is a perfect venue for reliving history.
The Marmorosch Bucharest, an Autograph Collection by Marriott Hotel is located on Doamnei Street 2, 3rd district, Bucharest, just as you enter the historical city center. It features 217 rooms from standard category to suites, 4 meeting and ballrooms, 4 F&B outlets (restaurant, lounge, bar as well as coffee corner), fitness centre and SPA with indoor pool and treatment rooms.
