Candidatul Ideal
Position: Customer Support Advisor
Languages: Dutch (B2–C1) + English (B2 or above)
Work model: Fully remote
Schedule: Monday to Friday, 10:00– 19:00, sometimes 1 shift during the weekend with 2 days off during the week.
Training period: 2 weeks + 1 shadowing week
Project type: Providing pre-sale and post-sale order support from delivery enquiries to returns and product troubleshooting
🛠 What You’ll Do
Provide support via phone to our Dutch-speaking customers
Assist with order localisations, refunds, returns, warranties, product information
Support customers on topics like warranties, promotions and discounts, configuration, and general product usage
Contribute to knowledge base articles and internal documentation
Stay up to date with the latest products and procedures through training and self-learning
Descrierea jobului
Fluent Dutch (B2–C1) and good English (at least B2), both spoken and written
Minimum 3 months experience in customer support, preferably in a contact centre/BPO environment
A knack for problem-solving with technical and logical thinking skills.
Positive attitude and ability to remain calm in a fast-paced support environment
The possibility of working in a remote mode
🎁 What We Offer at Ascensos
Net salary: 7300 RON (approx. 1395 euro)
Meal vouchers – 35 RON/day
Private health insurance after 3 months
Paid training and access to Ascensos' Talent SPA (Learning & Development)
Wellness initiatives and employee assistance programs
Clear career growth paths: 90% of promotions come from within
Modern office in Piata Muncii (on-site location)
Interview
Phone Screening Language Assessments (online)
Interview (online)
Descrierea companiei
Ascensos is an award-winning omnichannel contact center dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.
Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including Wickes, ALDI, B&Q, DFS, Sofology, Ann Summers and Big Bus Tours.
Customer service careers can be extremely rewarding, and the Ascensos culture is a huge part of what makes us the employer of choice for so many.
With operations in the UK, Romania, Turkey and South Africa, we are fully invested in empowering our colleagues to thrive because we are committed to our teams' success.
We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
Looking forward to having you in #theAteam!
- 15 Sept. 2026
DUTCH CUSTOMER SUPPORT ANALYST (HYBRID)
Ascensos Contact Centres Romania SRL
București, Ilfov, Voluntari7000 RON net / lună
