Ideal Candidate
At Ascensos, we don’t just support customers—we create exceptional experiences. As one of Europe’s fastest-growing BPO providers, we partner with leading global brands to deliver smart, human-centered support from our hubs in the UK, Romania, Turkey, South Africa, and the Caribbean.
Now, we’re expanding our Bucharest team with a Dutch-speaking Support Advisor to work with one of the biggest clients. You’ll help customers from the Netherlands, Belgium and UK enjoy smooth experiences with their orders and products.
🔍 About the Role
Position: Customer Support Advisor
Languages: Dutch (B2–C1) + English (B2 or above)
Work model: Office - Bucharest Hybrid (3 days from the office, 2 days from home), 1st month on-site, during training and nesting.
Schedule: Monday to Friday, 09.00-18.00
Training period: 2 weeks -3 weeks of training + 1 week nesting
🛠 What You’ll Do
This is a technically-oriented customer support role where you'll work with a leading provider of smart home automation solutions (e.g., smart thermostats, security cameras, and heating systems).
Job Description
Provide pre-sales and post-sales support for smart home products and systems
Assist customers with technical troubleshooting, installation procedures, and application functionality
Advise installers, wholesalers, and specifiers on appropriate technical heating solutions
Resolve issues related to orders, billing, and technical queries
Register and manage all support requests using CRM tools (Service Cloud)
Maintain and contribute to the technical knowledge base
Keep up-to-date with new products and services via self-learning and internal training
Support special projects, particularly during peak periods
🧐 You’ll Thrive If You Have...
Fluent Dutch (B2–C1) and good English (at least B1), both spoken and written
Minimum 3 months experience in customer support, preferably in a contact centre/BPO environment
A knack for problem-solving with technical and logical thinking skills.
Positive attitude and ability to remain calm in a fast-paced support environment
The possibility of working in a remote mode
🎁 What We Offer at Ascensos
Net salary: 7000 RON (approx. 1330 euro)
Meal vouchers – 35 RON/day
Private health insurance after 3 months
Paid training and access to Ascensos' Talent SPA (Learning & Development)
Wellness initiatives and employee assistance programs
Clear career growth paths: 90% of promotions come from within
Modern office in Pipera
Interview
Phone Screening Language Assessments (online) Interview (on-site or online)
Company Description
Ascensos is an award-winning omnichannel contact center dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.
Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including Wickes, ALDI, B&Q, DFS, Sofology, Ann Summers and Big Bus Tours.
Customer service careers can be extremely rewarding, and the Ascensos culture is a huge part of what makes us the employer of choice for so many.
With operations in the UK, Romania, Turkey and South Africa, we are fully invested in empowering our colleagues to thrive because we are committed to our teams' success.
We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
Looking forward to having you in #theAteam!
