Candidatul Ideal
Are you fluent in Portuguese and confident in English? Looking for a smooth, hassle-free hiring experience? We’ve got you covered with a quick and efficient recruitment process!
Descrierea jobului
-Handle inbound and outbound customer interactions via phone, email
-Provide product guidance, setup support, activation assistance, and troubleshooting
-Resolve standard customer complaints according to approved procedures
-Manage cases end-to-end until resolution or formal escalation
-Perform advanced troubleshooting using internal tools and knowledge bases
-Collaborate with technical and back-office teams to resolve complex issues
-Follow up with customers until final confirmation and case closure
-Ensure escalations include complete documentation and clear case summaries
-Support the team with escalations and unresolved troubleshooting cases
What’s in It for You?
-6000 RON net monthly salary
-700 RON net monthly benefits
-Performance bonuses
-Referral bonuses
-Private medical plan
Why You’ll Love It Here
-Fast and straightforward hiring process
-Friendly, supportive team environment
-A workplace where you’ll feel valued from day one
✅ What We’re Looking For
Good command of Portuguese & English
Strong communication skills and a customer-first mindset
📍 Location: Bucharest (office-based role)
Apply now and take the next step in your career—quickly and easily!
Descrierea companiei
Tp is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.
We have 420,000 interaction experts across nearly 170 countries, speaking 265 languages and dialects to better serve you.
Tp Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 1,200 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecomm operators, gaming, tourism and others).
