• Preferable college degree or related work experience.
• An advanced level of Italian - C1.
• An intermediate level of English - B2.
• Previous experience in customer services and/or banking/insurance is an asset.
• Computer literate.
• Excellent listening and written/oral communication skills in supported languages.
• Pedagogy, active listening, personalized follow-up of insured files.
• Ability to read, understand and explain guarantees.
• Use of CR software packages (CRM tools).
• Ability to calculate and/or explain reimbursement calculations.
• Customer-oriented, willingness to provide personalized care.
• Genuine, unfeigned empathy (human situations and tragic contexts to be taken into account).
• Method, rigor, patience, organization, autonomy, involvement.
• Ability to keep calm and clear-headed in critical situations.
• Ability to demonstrate confidence when imparting information or dealing with troubled callers.

• Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
• Customer relationship management and digitized processing of our contacts, focused on health insurance.
• Answer inbound calls and written communication within guidelines/goals established by the client and contact center management.
• Be a first point of contact to handle and resolve cases from policyholders (under group and/or individual contracts).
• Complete daily tasks as allocated in an efficient and timely manner.
• Maintain accuracy and security of customer information on the database.
• Identify and escalate issues appropriately.
• Compose thoughtful and accurate messages or customize prepared responses to customer emails.
• Research information and solve problems using available resources.
• Monitor and control numerous concurrent tasks in tandem.
• Proactively and independently work to meet targets and goals.

• Paid professional technical training.
• Transportation cover.
• Monthly performance-based bonuses.
• 30 RON/day meal tickets.
• Private medical insurance.
• Various discounts for restaurants, travelling etc.
• A well-defined career path with many opportunities to grow in different directions.
• Exposure to a multicultural and multilingual environment.

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

At Foundever®, we make things simple. 

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. 

Create your best moments.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.