Candidatul Ideal
Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on the front line of making the magic happen!
Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service. As a Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.
At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love the brand they work with, then we know that customers will continue to love that brand.
Key to delivering a world-class customer experience means relating to customers and being a great listener, with the ability to demonstrate empathy as you understand and proactively work to resolve any issues they experience both pre-and post-purchase.
We’re looking for brand-focused candidates who have an excellent standard of German and English to join our Customer Support team in Bucharest.
Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service. As a Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.
At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love the brand they work with, then we know that customers will continue to love that brand.
Key to delivering a world-class customer experience means relating to customers and being a great listener, with the ability to demonstrate empathy as you understand and proactively work to resolve any issues they experience both pre-and post-purchase.
We’re looking for brand-focused candidates who have an excellent standard of German and English to join our Customer Support team in Bucharest.
Descrierea jobului
This is an order support role for a well-known fashion brand.
IMPORTANT! THIS ROLE IS WITH GERMAN AND ENGLISH. YOU WILL HANDLE CALLS AND EMAILS BOTH IN GERMAN AND ENGLISH, AS NEEDED.
Requirements:
Graduated High School or University,
Advanced level/fluency in English or at least B2 both verbal and written,
Experience in BPO/call center environment desirable (All channels – voice, email, chat),
Positive attitude,
Experience working with various IT Systems,
Advanced level of MS Office, Internet browser,
Multitasking and comfortable using multiple platforms,
Ability to learn in a fast-paced environment,
Excellent communication and customer focus (both verbal and written),
Great team spirit but the ability to also be independent,
Problem solving, investigative and multi-tasking skills with highest attention to detail,
Serve as a first point of contact for inbound customers regarding their questions, requests, and issues.
Provide customers with exceptional service by understanding their needs and requirements, offering accurate, thoughtful, and timely solutions.
Ability to use discretion and independent judgment in evaluating problems for customers and employees.
What you'll do:
Solving cliеnt's rеquеsts via inbound and outbound calls, chats, emails and social-media,
Providing solutions rеgаrding order & dеlivеry, billing and payment, warranty issues,
Ensuring аll communicаtion is hаndled professionаlly аnd promptly,
Demonstrating strong product knowledge to еnsurе all customers queries are answered,
Building rapport with customers and providing exceptional service,
START DATE:
October 2nd, 2025
WORK MODE:
During the first 6 weeks of contract you will work from the office, then starting week 7, you will work 3 dasys from home, 2 days from the office.
Operating Hours:
Monday - Saturday: 10:30-19:30 (General hours for the German team)
You will work Monday to Friday for most weeks, and 1 Saturday every 4 weeks on shifts between 10:30-19:00 (9 hours of schedule, out of which 1 hour of combined breaks, split between 2 breaks of 15 minutes and 1 lunch break of 30 minutes)
TRAINING:
7 days, from our office
What we offer:
Attractive salary,
Meal tickets - 35 RON/net,
Private Medical insurance after 3 months,
Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool),
Full training & support,
Access to our Learning & Development Talent SPA,
Extra vacation day for your birthday and a duvet day to relax,
Vacation days which increase with your seniority,
‘Refer a Friend’ scheme with a bonus,
Annual ‘Archie Star Awards’ Party,
‘Employee of the Month’ Awards,
Regular fun team building sessions,
A diverse & inclusive working environment,
Modern, state-of-the-art office space in central Bucharest.
IMPORTANT! THIS ROLE IS WITH GERMAN AND ENGLISH. YOU WILL HANDLE CALLS AND EMAILS BOTH IN GERMAN AND ENGLISH, AS NEEDED.
Requirements:
Graduated High School or University,
Advanced level/fluency in English or at least B2 both verbal and written,
Experience in BPO/call center environment desirable (All channels – voice, email, chat),
Positive attitude,
Experience working with various IT Systems,
Advanced level of MS Office, Internet browser,
Multitasking and comfortable using multiple platforms,
Ability to learn in a fast-paced environment,
Excellent communication and customer focus (both verbal and written),
Great team spirit but the ability to also be independent,
Problem solving, investigative and multi-tasking skills with highest attention to detail,
Serve as a first point of contact for inbound customers regarding their questions, requests, and issues.
Provide customers with exceptional service by understanding their needs and requirements, offering accurate, thoughtful, and timely solutions.
Ability to use discretion and independent judgment in evaluating problems for customers and employees.
What you'll do:
Solving cliеnt's rеquеsts via inbound and outbound calls, chats, emails and social-media,
Providing solutions rеgаrding order & dеlivеry, billing and payment, warranty issues,
Ensuring аll communicаtion is hаndled professionаlly аnd promptly,
Demonstrating strong product knowledge to еnsurе all customers queries are answered,
Building rapport with customers and providing exceptional service,
START DATE:
October 2nd, 2025
WORK MODE:
During the first 6 weeks of contract you will work from the office, then starting week 7, you will work 3 dasys from home, 2 days from the office.
Operating Hours:
Monday - Saturday: 10:30-19:30 (General hours for the German team)
You will work Monday to Friday for most weeks, and 1 Saturday every 4 weeks on shifts between 10:30-19:00 (9 hours of schedule, out of which 1 hour of combined breaks, split between 2 breaks of 15 minutes and 1 lunch break of 30 minutes)
TRAINING:
7 days, from our office
What we offer:
Attractive salary,
Meal tickets - 35 RON/net,
Private Medical insurance after 3 months,
Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool),
Full training & support,
Access to our Learning & Development Talent SPA,
Extra vacation day for your birthday and a duvet day to relax,
Vacation days which increase with your seniority,
‘Refer a Friend’ scheme with a bonus,
Annual ‘Archie Star Awards’ Party,
‘Employee of the Month’ Awards,
Regular fun team building sessions,
A diverse & inclusive working environment,
Modern, state-of-the-art office space in central Bucharest.
Descrierea companiei
Ascensos is an award-winning omnichannel contact center dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.
Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors and clients.
Customer service careers can be extremely rewarding, and the Ascensos culture is a huge part of what makes us the employer of choice for so many.
With operations in the UK, Romania, Turkey, Trinidad and South Africa, we are fully invested in empowering our colleagues to thrive because we are committed to our teams' success.
We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
Looking forward to having you in #theAteam!
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