Customer Support Agent with English - Remote

Excellent communication skills in English – spoken and written

High levels of empathy, emotional intelligence, and professionalism

Prior experience in customer service, crisis handling, compliance, or reporting roles is a plus

Availability to work night shifts is required

Answer inbound calls from clients wishing to report sensitive incidents such as: Data breaches, Workplace misconduct or abuse, Fraud, Discrimination, Harassment or other ethical concerns

Provide active listening, emotional support, and a calm, professional demeanor during calls

Accurately document all relevant details during the call by drafting detailed written reports

Review and correct all written reports to ensure they meet grammatical and spelling standards before submission

Handle confidential information with discretion and professionalism

Schedule:24/7 (in shifts)

CGS is an American outsourcing company, owning one of the largest support centers on the Romanian market. CGS is listed in the first 15 best companies of its kind in the world; meanwhile, our client portfolio includes company in Forbes Top 500, as well as top European companies. We offer extensive training sessions and we stand for promoting people from within: more than 90% of out managers started in our company on entry-level positions.

As an employee of CGS you may choose to have a flexible schedule, with the possibility to work full time or part time according to your availability. We also provide an attractive package (salary, health insurance, performance bonuses, food coupons and other benefits)In CGS we appreciate performance, involvement, leadership skills, and being a pro-active team member. Join our team: if you think you fit the profile, than we are looking forward to meeting you!