CUSTOMER SUCCESS RENEWAL SPECIALIST

Are you an emerging talent looking for an opportunity to learn new skills and grow? Join our dedicated team of motivated professionals who share a collective passion for progress and excellence!

The Customer Success Renewal Specialist part of the Customer Success Center Of Excellence plays a key role in managing a Customer portfolio renewal end to end engagement from the offering, the ordering to the invoicing.
The renewal specialist ensures high customer satisfaction during the renewal cycle, ensure a high-level of data accuracy, and partner with all internal stakeholders involve in the renewal process & pricing to provide a seamless customer successful interaction.
Success in this role requires a high level of organisation and coordination with cross-functional teams such as Customer Success, Sales channels, Administration, Legal, Accounting and others.

In this role, Your Responsibilities Will Be:
* Manage the renewal experience in close partnership with assigned Customer Success Manager and Account Manager to provide a seamless customer experience and to drive Renewal Rate
* Retain and increase subscription revenue in existing customer accounts by positioning multiyear contracts and price increases
* Migrate existing customers from our legacy solutions on to new packaging and pricing
* Proactively identify lengthier renewal scenarios and maintain high on-time renewal rate
* Maintain accurate and timely information within company CRM database to easily report renewal status & forecast on regular basis to organisation
* Ensure best solution is presented to the customers by consulting with sales team, providing renewal quotes, overcoming objections, preparing DOA & negotiation arguments, advising on options & incentives benefits and adjusting proposal as required
* Ensure order and invoice reviews with sales, administration and finance teams
* Respond to internal & external partners questions around renewal engagement
* Proactively establish and maintain effective working relationships with all support and sales teams, as well as customer install based
* Continuously iterate and provide feedback on the renewal experience.

For This Role, You Will Need:
* Successful track record of customer facing role with 3 years+ experience in contract renewals roles
* Strong customer-facing savvy and communication skills
* High confidence in handling customer quoting, contracts, and terms
* Comfortable with negotiation and having conversations with procurement departments
* Self-initiative and autonomy to problem solve
* Demonstrate strong analytical skills to turn data into decisions

Preferred Qualifications that Set You Apart:
* Able to build relationships quickly and work across many cross-functional teams
* Ambition to look for opportunities to expand the scope of the role and take on new projects
* Basic understanding of large company business systems such as CRM

Our Offer to You

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding.

Depending on location, our flexible work-from-home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.

Moreover, our global volunteer employee resource groups will empower you to connect with peers who share the same interests, promote diversity and inclusion, and positively contribute to communities around us.

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!