• High school diploma or Bachelor’s degree in Business, Communications, or a related field
• Previous experience in customer service or a similar role (1–3 years preferred)
• Excellent verbal and written communication skills in English
• Strong problem-solving and conflict resolution abilities
• Ability to handle multiple tasks and prioritize effectively
• Basic computer skills, including MS Office and CRM systems
• Positive attitude and strong customer-focused approach

• Customer orientation and empathy
• Active listening skills
• Patience and professionalism
• Attention to detail
• Teamwork and collaboration
• Adaptability in a dynamic environment

• Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels to maintain a good relationship, but also to anticipate their needs
• Resolve customer issues and complaints in a timely and effective manner, and analyse customer forecasts and collaborate with other departments to ensure product availability
• Validates the accuracy of order values against the approved commercial offers
• Places orders with suppliers, obtains confirmations, and ensures timely delivery
• Takes ownership within the scope of competence for resolving unforeseen situations
• Participates in monthly and annual inventory processes
• Maintain the confidentiality of processes, commercial information, and sensitive company data
• Provide accurate information regarding products, services, policies, and procedures
• Process orders, requests, returns, and complaints in accordance with company guidelines
• Maintain detailed and accurate records of customer interactions in CRM systems
• Escalate complex issues to the appropriate departments when necessary
• Follow up with customers to ensure issue resolution and satisfaction
• Contribute to the continuous improvement of customer service processes and procedures
• Collaborate with internal teams to enhance overall customer experience

RO: TALENT SUPPLY este rezultatul a peste 15 ani de expertiză în recrutarea de profesioniști valoroși în diverse domenii precum Automotive, IT, Cercetare și Dezvoltare, Producție, BPO, SSC, FMCG, Servicii etc. Scopul nostru este de a deveni partenerul dumneavoastră privilegiat în recrutare într-un parteneriat de lungă durată și de încredere. Într-o nouă eră a afacerilor în care sunt necesare inovația și adaptabilitatea rapidă la schimbare, misiunea Talent Supply este de a echipa companiile cu candidați adaptați în cel mai scurt timp posibil și cu calitatea dorită. Instruirea și sprijinirea profesioniștilor pentru a naviga pe piața muncii este cealaltă dimensiune esențială a ceea ce facem cel mai bine la Talent Supply.

Suntem potrivirea perfecta dintre obiectiv si motivatie!

ENG: TALENT SUPPLY is the result of over 15 years of expertise in the recruitment of valuable professionals in various fields such as Automotive, IT, Research and Development, Production, BPO, SSC, FMCG, Services, etc. Our goal is to become your privileged partner in recruitment in a long and reliable partnership. In a new era of business where innovation and fast adaptability to change are required, Talent Supply's mission is to equip companies with tailored candidates in the shortest possible time and with the desired quality. Coaching and supporting professionals to navigate the job market is the other essential dimension of what we best do at Talent Supply.

We are the perfect match between objective and motivation!