Candidatul Ideal
This is a dynamic and interactive role within a B2B environment, offering international exposure. It is not a traditional customer service role: challenges arise constantly in different contexts, and each situation requires attention to detail, adaptability, and a solution-oriented mindset. You will work closely with clients and internal teams, directly contributing to the successful delivery of global projects.
Candidate Profile:
- bachelor’s degree;
- fluent communication skills in English (both written and verbal);
- previous experience in support web-based applications, ideally;
- basic understanding of PC hardware setup and configuration;
- technical support experience is considered an advantage;
- excellent written and oral communication skills, quick learning ability, self-initiative, and strong teamwork skills are prerequisites;
- ability to work in an organised and effective manner, both independently and as part of a dispersed team;
- strong analytical, problem-solving, and critical-thinking skills;
- availability to work in a three-shift schedule;
- available for occasional international travel.
Descrierea jobului
- responsible for providing customer support via email, telephone and onsite;
- assist customers in using a suite of software products (configuration, setup, etc.);
- identify issues, investigate root causes, and recommend solutions to reported problems;
- resolve complex customer-related software usage and installation issues;
- support event organisers with setting up machines onsite when needed;
- provide comprehensive and clear support in a timely manner to exceed client expectations and customer service levels;
- improve customer satisfaction by increasing responsiveness and anticipating customer needs;
- maintain up-to-date knowledge of company products and services;
- work according to the provided procedure;
- actively engage in continuous improvement by highlighting suggestions and opportunities to the line manager;
- demonstrate commitment to the company’s core values.
Benefits:
- competitive salary aligned with market standards;
- ongoing training and continuous support from experienced colleagues;
- a very close-knit, supportive, and friendly team environment;
- onsite work from the office to encourage social interaction and more effective, in-depth learning;
- salary increase after the first 6 months within the company;
- opportunity to travel worldwide and expand your horizons while developing high-level organisational and communication skills in a B2B environment.
* By applying for this job, you agree to the transfer of your data to Job Partner SRL and to its processing in accordance with https://jobpartner.ro/politica-de-confidentialitate-2/.
Descrierea companiei
E T I M P U L S A F I I R E M A R C A T !
JobPartner. Pentru ca oamenii conteaza si pentru ca e timpul sa iubesti ziua de luni. Am creat JobPartner din dorinta de a fi mai aproape de oameni talentati ca tine, care merita sa intalneasca angajatori care iubesc si dezvolta cu adevarat oamenii.
La JobPartner veti avea parte de un candidate experience inedit, veti regasi dorinta de a descoperi si cunoaste potentialul maxim de care dispuneti, astfel incat sa va indreptam catre job-uri care vi se potrivesc cu adevarat.
Pentru ca pasiunea noastra pentru domeniul resurselor umane este constanta si ne motiveaza in fiecare zi, furnizam cu succes, din 2017, servicii de recrutare & selectie personal, mediere gratuita a muncii si consultanta in domeniul resurselor umane.
Un alt obiectiv major este protejarea datelor dumneavoastra personale si recomandam informarea cu privire la Politica de Confidentialitate - https://jobpartner.ro/politica-de-confidentialitate-2/.
- 17 Feb. 2026
