CS/ Contend Moderator - GR, FR, PT, RS, IT

Customer Support Agent:
Excellent speaking and writing skills in German/French/Portuguese/Italian (C1 level) and English (B2 level) – fluency in speaking and writing correctly and at ease - mandatory
Previous work experience in an international tourism environment is a valuable advantage, but not mandatory
Good communication and customer service skills, any experience in BPO/Contact center will be an added advantage
Graduate in any discipline/Undergraduates
Willingness to search for required information from customers with a strong focus on solving clients' requests
Proficient in Microsoft Office, Outlook, Social Media
Willing to work in a contact center environment with rotational shifts

Contend Moderator:
Positive attitude and ability to work in a team.
Attention to detail and ability to manage multiple tasks in a dynamic environment.
Good communication and writing skills in [Russian/Italian/French(C1 level) + English(B2 level)].
Flexibility and openness to feedback and continuous learning.

Responsibilities for Customer Support Agent:

As an Agent/Contact Center Associate, you will be responsible for delivering exemplary customer service via phone calls, email, and social media. You will manage customer requests and handle queries about new reservations, changes to existing bookings, and other services.

Responsibilities for Contend Moderator:

Monitoring and continuous review of the content on our platform to ensure compliance with company policy and standards.
Quick response to complaints and reporting issues to relevant teams.
Collaborating with other departments to improve and optimize moderation processes.
Participating in training and development sessions to maintain quality standards.

Work from the office in Bucharest