Publicat 27 Mai 2021 | Reactualizat 19 Iun 2021 | Expiră 26 Iun 2021

Contact Center Associate – Italian (plus English) Work From Home

2 posturi

Criterii de selecție

  • Cunostințe de limba engleză, italiană

Candidatul ideal

Your Profile:

  • Excellent speaking and writing skills in Italian (C1 level) and English – fluency in speaking and writing correctly and at ease - mandatory
  • Previous work experience in an international hospitality environment is a valuable advantage, but not mandatory
  • Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
  • Graduate in any discipline / Under graduates
  • Willingness to search for required information from customer with a strong focus on solving clients requests
  • Proficient in Microsoft Office, Outlook, Social Media
  • Willing to work in a contact center environment with rotational shifts

Descrierea jobului

Key Responsibilities:

  • Deliver exemplary customer service via phone calls / email / social media
  • As part of the Contact Center team, manage phone calls /email / social media messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing bookings and other aspects of hospitality, services, baggage queries

We Offer:
  • Competitive salary package
  • Thorough training enabling all team to perform effectively
  • Career growth opportunities within an international developing team

Descrierea companiei

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domains.

Established in 1998, with 100% focus on customer experience, IGT employs more than 13,500 customer experience and technology specialists providing services to 75 marquee customers globally.

IGT’s global footprint includes 19 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA.

Currently IGT proudly serves 4 of the top 5 world’s biggest airlines, 15 leisure & hospitality leading players and 35 technology companies.

www.igtsolutions.com

Contact Center Associate – Italian (plus English) Work From Home  -  IGT SERVICES AND TECHNOLOGIES S.R.L.

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