Candidatul Ideal
Required:
• 3+ years’ experience as a Technical/Application Support Engineer/Analyst, preferably within the international payments, banking or trading sectors
• Strong troubleshooting skills, with a real passion for problem solving
• Solid technical background with excellent SQL and Excel skills
• Ability to interact with multidisciplinary stakeholders through high quality written and verbal communication
• Ability to work under pressure, multitask and consistently meet tight deadlines
• An ability to remain positive, with a 'can do' attitude and ability to find pragmatic solutions to challenges
Descrierea jobului
• Identifying, analysing and resolving operational issues under incident and problem management to achieve resolution within set SLAs
• Identifying, analysing and resolving issues during integration projects, potentially requiring analysis of API calls or data to ensure 3rd parties are utilising our API-based products correctly and appropriately. Working with other teams where needed.
• Working with cross functional teams to perform QA and PIV during integration projects and document test outcomes
• Taking full ownership to onboard new device partners while providing technical support and producing required documentation. Working with other internal teams where SME support is required
• Responding to alerts generated by monitoring systems and highlighting any critical alerts to the Engineering team to ensure that the system stability is maintained at all times
• Working with the Engineering team to improve automated tools to aid monitoring and alerting.
• Proactively analysing trends on recurring issues, providing feedback and taking appropriate action to mitigate or resolve
• Producing and supporting production and maintenance of technical support documentation
Descrierea companiei
Compania americana CGS (Computer Generated Solutions) este unul dintre cei mai importanti furnizori de solutii de business process outsourcing din lume, prezenta inca din anul 2006, pe piata din Romania. Compania furnizeaza, pe plan local, servicii in 18 limbi straine, avand 7 centre de suport in Bucuresti, Brasov, Sibiu, Targu-Jiu, Miercurea-Ciuc, Constanta si Galati.
Cei cca. 4.000 de angajati ai CGS Romania interactioneaza zilnic cu clienti din Romania, Germania, Marea Britanie, Spania si alte tari europene, precum si din Statele Unite ale Americii sau Canada.
Principalele servicii oferite de catre CGS Romania sunt customer care, suport tehnic, help desk, telesales si alte servicii externalizate pentru companii care activeaza in domeniul telecomunicatiilor, IT, banci, asigurari si retail.
Te vei alatura unei echipe entuziaste si dinamice care te va ajuta la dezvoltarea unei carierei de succes, intr-un mediu atractiv de lucru.
Vei participa la sesiuni de formare si training-uri intensive pentru a-ti imbunatati cunostintele si perfectiona skill-urile acumulate pana in prezent, cat si iti vei dezvolta noi abilitati.
Afla mai multe despre politica noastra de confidentialitate, accesand link-ul: http://romania.cgsinc.com/wp-content/uploads/2018/05/CGS-GDPR-Candidate-privacy-policy-RO.pdf
