Analist relatii clienti

Bachelor Degree in business or industrial engineering;
Experience in customer service, production planning or procurement / purchasing is preferred;
Good written and verbal communication skills (English and German);
SAP ERP3 will be an advantage
Excellent time management skills to handle multiple customers/priorities;
Displays initiative, and can work with minimum supervision; Attention to details.

Order Processing (receive and confirm customer call offs) and assurance of On Tiime Delivery & Customer satisfaction for OEMs ( Service Parts, IC Powerise STCN and Merchandise.
Container Management (order placement, account balance maintenance, inventory control, claims and returns).
Coordinate the development of new packages for new or existing customers and follow up the customer release.
Manage logistic topics for launching new projects , technical changes and EOP.
Monitor the forecast based on customer / SPS input and regular update in MD61.
Rolling monitoring of demand changes. Coordination of necessary production plan adaptions.
Handle the customer portals, self training on client requirements and logistics guidelines.
Coordinate with forwarders the delivery schedule and trasportations.
Coordinate the customer returns & customer claims (collaboration with quality and production department).
Financial invoices (quality, warranty, tooling);
Continuous improvement of internal and planning processes with customers (8D, guidelines, procedures & policies).
Logistics cost calculation for new projects.
Generate daily / weekly shipping and delivery reports for each customer;
Evaluate the customer satisfaction and initiate corrective measures to improve the performance;
Check and confirm customer capacity in term of ordered volumes;