Candidatul Ideal
You build and deliver solutions that meet customer expectations. You create teamwork allowing others across the organization to achieve shared objectives. You adjust communication to fit the audience and the message. You deal constructively with problems that do not have clear solutions or outcomes.
For This Role, You Will Need:
University degree
1-3 years of commercial experience (technical support, customer support, price offers, after-sales)
Very good knowledge of German and English (written and spoken)
Good knowledge of MS Office, ERP systems, Internet
Customer-oriented attitude; good communication skills
Observational skills, attention to detail, proactive attitude
Ability to adapt to change and flexibility in task approach
Preferred Qualifications that Set You Apart:
Technical expertise is an advantage
Familiarity with Emerson’s commercial policies is an advantage
Descrierea jobului
In This Role, Your Responsibilities Will Be:
Managing customer complaints and contacting various departments to provide a timely response to clients
Taking responsibility for the entire complaint registration and processing process
Providing information (via email or phone) related to complaint handling, offering resolution timelines and resolving issues arising in the process
Ensuring communication with the factory, technical team, and customer service for information and requests related to complaint resolution
Requesting product pick-up and return from clients via collaborating transport companies
Creating/ Doing & Requesting Credit notes validation from relevant people, ensuring clear, accurate and reliable information is provided for decision-making
Following the product return process through completion, maintaining constant communication with the client, factory and transport company
Contributing to continuous process improvement by sharing encountered difficulties with the team and proposing corrective and preventive actions followed by action plans coordinated with the direct manager
Performing any other tasks assigned by the direct supervisor or management related to the job responsibilities or compliance with legal requirements
Descrierea companiei
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
Established in 2006, and with a community of more than 3500 employees, #EmersonCluj is the largest Emerson site in Europe.
We take responsibility for our success and the success of our customers, support each other and place significant importance to constantly grow and learn as a team.
In an inclusive and very diverse environment, we encourage ambitious ideas, fresh and diverse points of view, value individual talent and expression and recognize the importance of each role within the organization.
We are passionate about STEM education, sustainability - our Cluj site is 100% powered by green & renewable energy, volunteering and supporting each other and the local community. And with over 1100 different types of jobs and 15 expertise areas (from Engineering, Finance, IT, Operations and Manufacturing) it truly represents #AWorldOfOpportunities for different career journeys.
So, if you want to embrace this challenge and learn from our team of experts, take this chance and apply to one of the options below or visit our career website for more opportunities: Emerson.com/careers
- 11 Mar. 2026
