Technical Support with Spanish and English - Cluj-Napoca

SYKES ENTERPRISES EASTERN EUROPE S.R.L. 5 poziții
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Candidatul Ideal

Are you looking for a multicultural environment to develop yourself and your skills? Join SYKES in Cluj-Napoca to experience thе culture of a multinational US company!
If you are thе type of person that has a solution to every problem, you like keeping thе pace with technology and enjoy sharing your knowledge, then you are our missing piece.
Your main responsibility will be to answer enquires coming from end users via phone, email, chats or forums.
  • Proficiency both Spanish and English.
  • Previous experience in Customer Service preferred
  • Impeccable communication skills
  • A calm, cool and level-headed attitude in every situation
  • Excellent self-organizing skills
  • A pro-active approach and willingness to work on own initiative
  • Ability to work under pressure, in order to achieve deadlines and KPI’s
  • Ability to adapt to a continuously changing environment and procedures
  • Knowledge of Microsoft Office Pack (Word, Excel)

Descrierea jobului

The most important characteristic of our support team is that we love helping people. SYKES is a place for people to work better, together. Our job is to help, treating our customers the way we’d want someone to treat our friends. So, what would your daily tasks include?Responding promptly to customer inquiries via phone calls, maintaining a positive attitude. No problem will stand in our way if we’re dealing with it patiently and with a smile on our faces 😊

Develop and maintain a full technical knowledge of the client’s products and services. You will become our new expert!

Responsibly maintain and update all job-related administrative forms (this includes logging all calls in line with procedures or keeping records of customer interactions). Here’s where your self-organizing skills will pay off, so this will be a piece of cake for you!

Communicating and coordinating with colleagues as necessary. Teamwork is the dream work!

Descrierea companiei

SYKES is now part of Sitel Group. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe, we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages.

Learn more at www.sitel.com

Publicat 1 Sept. 2022 Reactualizat 1 Oct. 2022 Expiră 1 Oct. 2022
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