Technical support Representative with English
We’re looking for client-oriented candidates who are tech savvy and native or near-native English speakers (B2, C1 or C2 level) to join our Elite Customer Support team for our newest project!
You’ll be learning from the best while working on one of the most innovative projects to devliver back office troubleshooting for PCs and connectivity issues
And no need to worry if you don’t have lots of experience, we have the best training program ready for you. :)
Who we are - The Superhero Team:
#theAteam are a talented bunch of customer engagement experts, united by our hard-working, fun-loving culture and passion for quality.
There‘s a huge focus on career development and recognition at Ascensos. We‘re proud of our team and are always looking for new colleagues with a similar talent and enthusiasm to deliver really great customer service. If that sounds like you and you are interested in joining us, reach out and you could be one of the superheroes that make theAteam the best!
This job is for you if you have:
Graduated High Scool or University
Native level/fluency in English or at least B2 both verbal and written.
Experience in BPO/call center environment
Good technical IT knowledge-hardware, internet connection, routers
Ability to adapt and learn fast
Excellent Communication and customer focus (both verbal and written).
Great team spirit but the ability to also be independent, like every superhero should.
Problem solving, investigative and multi-tasking skills with highest attention to detail.
Solving cliеnt's rеquеsts via е-mаil/chat/social media
Providing solutions rеgаrding connectivity and PC hardware related
Ensuring аll communicаtion is hаndled professionаlly аnd promptly
Demonstrating strong product knowledge to еnsurе all customers queries are answered
Building rapport with customers and providing exceptional service
Work schedule Monday-Friday 10:00-19:00; 11:00-20:00 and on weekends by rotation
PLEASE NOTE : The first 5 weeks are at the office, after which our jobs are temporarily remote, we expect to return to the office after the pandemics
What We offer:
A young and friendly work environment
An interactive learning experience
Lots of growth possibilities (more than 90% of advancement & promotions come from internal resources).
About Ascensos Contact Centres: Ascensos is an innovative customer care outsourcing specialist. We offer multichannel customer contact solutions across both traditional and digital channels. Whether it be by telephone, email, live chat or social media, we take pride in delivering a seamless and personalised customer experience each time we talk to our clients’ customers. And we deliver great customer service. The sort that makes people talk about a brand. That turns indifference into delight. And customers into advocates. Ascensos is built on our belief that not all contact centres need be the same. We are owner managed, quality focused and agile, offering our clients a clear unfair advantage. We adopt leading edge contact centre technology to ensure first-class security. And we’re proactive when it comes to creating innovative value-added solutions for our clients. Mission: For us it’s all about loving what you do. Delivering with a ‘personal touch’ is truly important to us.