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A bachelor or above degree in Computer Science related fields
Strong troubleshooting, problem solving and analytical skills
Previous experience in working with customers, multiple teams and organizations across different geographical locations
Experience in large-scale multi-tier software applications
OS knowledge (Linux and Windows)
Strong written and verbal communication skills
Fluency in written and spoken English
Nice to have
Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.
HPE Software has a wide variety of Software Solutions and Services that allow customers to: deliver amazing applications, re-invent IT operations, optimize and monetize customer engagement, identify and neutralize security threats, and protect and govern data assets. HPE Software is a fast growing business unit which supports its customers on planning, conceptual design and implementation of software solutions.
HPE Agile Manager (AGM) product is an agile project management solution to plan, execute and track agile projects.
We are looking for a Technical Support Engineer to be part of our AGM R&D team in Cluj-Napoca.
Technical Support Engineer
You will be part of a virtual team spread world-wide across multiple locations being responsible for:Working with customers and partners to understand their needs and help them with their AGM deployment in on premise and SaaS-based delivery models
Ensuring that AGM instances are highly available and can scale to meet the demands of the largest customers
Making sure that synchronizers (NG Synchronizer & Gossip) work properly; troubleshoot synchronization issues met by customers
At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.
Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.
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