Candidatul Ideal
You are customer‑focused, tech-savy and solution‑oriented, comfortable working in a technical and commercial environment. You adapt your communication style to different stakeholders and situations, collaborate effectively with others, and take ownership of your work. You are proactive, analytical, and motivated to deliver results while continuously improving customer experience.
For This Role, You Will Need:
• Relevant technical knowledge or hands‑on experience
• 1–3 years of experience in customer support, technical sales, or a similar role
• Practical understanding of pneumatic cylinders and valves
• Proficiency in Spanish (C1) and English
• Strong analytical and problem‑solving skills
• Ability to work under time pressure and manage multiple priorities
• Team‑oriented mindset with commercial awareness
Preferred Qualifications That Set You Apart:
• Experience in a technical sales or engineering environment
• Basic knowledge of automation, process control, or industrial applications
• Experience with SAP, Salesforce, MS Office, Outlook
• Knowledge of international trade (Incoterms, payment terms)
Descrierea jobului
Based in Cluj‑Napoca, this role ensures a positive customer experience by delivering fast, accurate, and compliant technical and sales support while applying company policies.
In This Role, Your Responsibilities Will Be:
• Handle technical enquiries and Requests for Quotation (RFQs) for the full product portfolio
• Prepare and issue technical and commercial quotations (price, lead time, availability) within Delegation of Authority
• Track and follow up on offers on behalf of the sales force
• Perform technical product equivalencies and cross‑references with competitor products, proposing Emerson alternatives
• Provide technical support for application issues and installed products, ensuring customer satisfaction
• Identify customer needs, generate leads, and support sales opportunities
• Ensure feasibility checks (lead times, documentation, compliance, ITC, pricing policies)
• Collaborate closely with Sales, Customer Service, Product Managers, and Data Quality teams to ensure accuracy and consistency
• Maintain strong product and portfolio knowledge, including new products, updates, and changes
• Provide feedback on customer issues, detect anomalies, and contribute to continuous improvement
• Support and train Customer Service colleagues on product and application knowledge when needed
• Ensure full compliance with Quality, Environmental, and ITC requirements
Descrierea companiei
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
Established in 2006, and with a community of more than 3500 employees, #EmersonCluj is the largest Emerson site in Europe.
We take responsibility for our success and the success of our customers, support each other and place significant importance to constantly grow and learn as a team.
In an inclusive and very diverse environment, we encourage ambitious ideas, fresh and diverse points of view, value individual talent and expression and recognize the importance of each role within the organization.
We are passionate about STEM education, sustainability - our Cluj site is 100% powered by green & renewable energy, volunteering and supporting each other and the local community. And with over 1100 different types of jobs and 15 expertise areas (from Engineering, Finance, IT, Operations and Manufacturing) it truly represents #AWorldOfOpportunities for different career journeys.
So, if you want to embrace this challenge and learn from our team of experts, take this chance and apply to one of the options below or visit our career website for more opportunities: Emerson.com/careers
