Technical Consultant with German

Automatic Data Processing (ADP) 1 poziție
Anunț verificat

Anunț verificat

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Candidatul Ideal

  • Education: Bachelor’s degree
  • Work Experience: 3+ years of experience (Customer Service is an added advantage)
  • Fluent (B2-C1) in German language
  • Fluent (B2-C1) in English language
  • Data processing experience
  • Experience working with HR Information Systems / CRM Systems will be an advantage
  • Experience in the parameterization of wage and salary systems
  • Awareness of the positioning of the product in the market place
  • Knowledge of HR processes in a company
  • General IT know-how; technical understanding
  • Excellent communication skills and empathy
  • Rich in ideas and proactive
  • Ability to work both independently and as a team player with a positive attitude
  • Striving and self-employed
  • Persuasive personality
  • Reliable
  • Solution and implementation-oriented
  • Enthusiastic
  • Assertiveness
  • Stress resistant

Descrierea jobului

  • Analyzing activities in order to define specifications for building effective systems, capable to meet user requirements
  • Configuration of the user administration console
  • Provide support to internal and external customers in queries concerning payroll and HR topics
  • Recording and clarification of customers' requests in Siebel CRM
  • Analyze the effort involved in resolving/implementing the requested changes and provide estimates
  • Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
  • Ensure that the implemented functionality is thoroughly tested and delivered on time
  • Help in continuously improving the support service to maintain a high level of customer satisfaction.
  • Conduct user training (Web)
  • Configuration of time and wage types for our software customers
  • Implementation of HR projects in PAISY environment, e.g. Optimization of wage Types and time frame styles
  • Supporting technical experts by executing transactional tasks through ADP Report (e.g. creating reports based on existing templates)
  • Validation and creation/adaptation of individual reports in ADP Report system
  • Support the development team during the product development phase (running Pre-Release tests in staging environment in order to detect technical or functional errors/differences before rollout in Production)
  • Maintain and contribute to the Knowledge Base library
  • Giving advice to clients to optimize their use of the product
  • Ability to influence and guide clients to ADP best practice and standard solution adoption

Descrierea companiei

We are a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise. Our unmatched experience, deep insights, and cutting-edge technology have transformed human resources from a back-office administrative function to a strategic business advantage. ADP serves more than 610,000 clients around the world today and helps organizations of all types and sizes unlock their business potential. For 60 years, we’ve led the way in defining the future of business outsourcing solutions and we remain one of the world’s most innovative, diverse and admired companies to work for today.

Publicat 22 Sept. 2022 Reactualizat 22 Oct. 2022 Expiră 22 Oct. 2022
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