Publicat 02 Mar 2021 | Reactualizat 01 Apr 2021 | Expiră 02 Apr 2021

Technical Communicator in Italian and English - Work at Home

5 posturi

	Fluency in Italian and English
	Excellent Customer Service Skills
	Great Communication Skills
	Familiarity with iOS and/or MacOS, or comparable technology, is preferred
	Prior customer support experience would be an advantage
	Strong troubleshooting skills
	Support Italian customers via inbound calls
	Provide software troubleshooting for mobile devices
	Using a broad range of questioning skills to understand and resolve customer(s) needs and expectations
	Ensuring that the information provided is clearly understood by the customer(s)
	Escalate unresolved cases by contacting 2nd level of support
	Maintain high customer satisfaction
	Keep up to date on new or enhanced products/services in order to provide a high-quality service to customers
	Full compliance with all legislative requirements

What we offer:

	Competitive monthly salary
	40 hours indefinite contract
	Flexible working hours
	Professional development through training programs
	Exposure to a multicultural and multilingual environment
	Professional growth opportunities
	A modern, dynamic and friendly working environment
	Work for a leading, global digital marketing and customer care company
 SYKES is a leading, global digital-marketing and customer-care outsourcer. SYKES provides differentiated, full lifecycle customer-engagement services to Global 2000 companies and their end consumers at key touchpoints. Headquartered in Tampa, Florida, SYKES’ comprehensive suite of solutions addresses the needs of major companies around the world — serving such industries as communications, financial services, technology, healthcare, transportation and leisure, insurance, retail and energy.
Technical Communicator in Italian and English - Work at Home  -  SYKES ENTERPRISES EASTERN EUROPE S.R.L.

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