Publicat 19 Ian 2021 | Reactualizat 03 Feb 2021 | Expiră 03 Feb 2021

Technical Assistant with French and English - Night Shift

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Candidatul ideal


  • Advanced level of French and English
  • Industry in consumer electronics strongly preferred
  • Excellent written, oral and analytical skills
  • Ability to work in a team based environment and deal with employees at all levels
  • Ability to respond positively to customer emotions, stress and negative circumstances using skillful persuasion
  • Ability to perform multiple tasks simultaneously i.e. handling multiple chat contacts

Descrierea jobului

Position, responsible for responding to customer inquiries, via chat, email or calls, providing product information, operating assistance, troubleshooting, sales information, repair status and addressing general customer issues.

  • Demonstrates proficiency in operating assistance and troubleshooting products by utilizing available resources and tools
  • Evaluate, research and escalate as appropriate for skill level
  • Advance technical knowledge by studying products in labs and attending training classes
  • Apply customer service skills and knowledge by recognizing the customer’s value to the company to bring resolution to issues in a timely manner
  • Interface with servicers or dealers to resolve customer repair or service
  • Partner with supervisor in addressing possible accommodations related to service and product complaints
  • Process repair authorizations, secure payment information and forward to appropriate service location
  • Build complete cases, documenting issues, resolution while managing cases in a timely manner
  • Accurately process online orders for parts, accessories and secure proper payment
  • Support customer request for prepost saleproduct, sales information and relay potential sales opportunities to Panasonic E-Comm
  • Provide dealer and servicer location information
  • Provide side by side support for new team members
  • Exercise empowerment within guidelines when accommodating customers

Descrierea companiei

SYKES is a leading, global digital-marketing and customer-care outsourcer. SYKES provides differentiated, full lifecycle customer-engagement services to Global 2000 companies and their end consumers at key touchpoints. Headquartered in Tampa, Florida, SYKES’ comprehensive suite of solutions addresses the needs of major companies around the world — serving such industries as communications, financial services, technology, healthcare, transportation and leisure, insurance, retail and energy.

Technical Assistant with French and English - Night Shift  -  SYKES ENTERPRISES EASTERN EUROPE S.R.L.

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