Publicat 02 Mar 2021 | Reactualizat 01 Apr 2021 | Expiră 02 Apr 2021

Team Leader with Italian and English - Work at Home

1 post

	Excellent communication skills in Italian, both oral and written (C1 level)
	Fluent communication skills in English (B2 level minimum)
	Familiarity with iOS and/or macOS, or comparable technology, is preferred
	Experience in team management, including conducting performance reviews and coaching employees to meet Performance Targets
	Ability to handle escalations and resolve issues that affect Performance Criteria
	Ability to communicate, or escalate, to their supervisor or other internal departments
	Ability to share and collaborate with peer team leaders
	Monitor, measure, report and develop team`s performance
	Reward and recognize good behavior, correct underperformance
	Meet standard performance goals
	Identify staff training and development needs
	Provide regular feedback and coaching
	Act as escalation point
	Workforce management
	Participate in recruitment of the team and further new hire journey
	Lead by example

What we can offer you:

	40 hours contract
	Competitive monthly salary
	Learn & Development opportunities on management level
	Internal career opportunities
	Attractive Benefit Package
 SYKES is a leading, global digital-marketing and customer-care outsourcer. SYKES provides differentiated, full lifecycle customer-engagement services to Global 2000 companies and their end consumers at key touchpoints. Headquartered in Tampa, Florida, SYKES’ comprehensive suite of solutions addresses the needs of major companies around the world — serving such industries as communications, financial services, technology, healthcare, transportation and leisure, insurance, retail and energy.
Team Leader with Italian and English - Work at Home  -  SYKES ENTERPRISES EASTERN EUROPE S.R.L.

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