Tactical Planning & Control Specialist
Analytical skills and attention to the details
Able to collect, organize, and analyze a large amount of numbers
Strong communication and interpersonal skills
Problem solving skills, taking initiatives to improve your work
Excellent proficiency in English both written and spoken, additional languages are a plus
Very good proficiency in Excel
Self-disciplined and able to work independently
Able to prioritize work in a fast-paced setting, willing to take on new projects and be flexible
We build tools and craft AI models that moderate content before it reaches the end user. We also have an incredible team of moderation experts, who manually look through content to ensure it is safe and of acceptable quality. Our mission is to cultivate a trust-based society where users can interact fearlessly with one another.
Do you want to be part of this quest?
Overview of the role:
Do you enjoy solving puzzles and do not quit until they’re done? Then you might be in the right place.
We are now looking for a curious and driven problem-solver to join our team in Iasi, as Tactical Planning & Control Specialist. In this role, you will act as the main point of contact for all scheduling and reporting related matters for the accounts in scope. You will compile reports based on the operational data and will be in constant contact with team managers to support them with understanding operational metrics, lead regular meetings to review service fulfillment and other delivery indicators and help in finding actions to improve operational performance from resource planning and optimization perspective.
You will be responsible to adjust workload forecasts, create schedules for service delivery teams and provide training for supervisors on how to use the workforce management system implemented within the group, both initial and refresher courses on a regular basis. A part of the role would also be to support global TP&C team in new initiatives and projects towards business objectives and the company’s strategy.
An opportunity to make a positive impact on the digital world
A stimulating and rewarding job in a fast-moving, innovative and international company
A competitive salary and the chance to grow as a professional
Private health insurance
Friendly environment and supportive team
Besedo: Better Digital Content for All
We have been doing user generated content moderation since 2002. Back then our mission was a fairly simple one – to moderate content and keep communities happy so websites could pay their wages. As our business grew, so did our offer. Not only do we now deliver world class moderation, but also insights and advisory services – making sure content publishers have the best conditions possible to make their business grow.
We review and moderate more than 170 million articles yearly, respond to over 1 million user support inquiries and block 100 thousand fraud and scam attempts. Besedo’s clients consider user experience, trust and safety to be critical for their sustainable growth. Besedo operates out of 5 offices across the world in Colombia, Malaysia, Malta, Romania and Sweden with more than 500 employees.