Support Specialist

Oraș de lucru
Tipul job-ului
Salariu Nespecificat
Limbă străină
Permis conducere Nespecificat

Candidatul Ideal

You will work in the consulting services universe, where listening, collaborating, advising and adapting are keys to success.

What we value

We encourage the employee creativity and we are based on the motto “work smarter, not harder";
We like positive attitude, responsible and bold people;
Loyalty and long-term commitments;
Motivation to grow and learn: keep yourself up to date with new developments and knowledge in the field.

Which are our requirements?
Effective communication skills with a high level of customer service
Ability to multi-task and operate effectively
Detail orientated with proficient organizational skills
Ability to adapt to and accept change
Empathy – you easily put yourself in others’ shoes and want to help them
Listening – you actively listen and understand the question before answering
Problem solving – you enjoy digging deeper and discovering new answers

Descrierea jobului

Your Role
Organization – accurately record, track, and document customer requests.
Monitor and respond to inbound service requests.
Providing assistance and guidance to customers.
Training end-users on ERP functionalities and opperations.
Resolving logged errors in a timely manner according to the importance matrix of support incidents.
Performing diagnostic tests on operational issues of customers.
Consulting with the team and other departments as required.
Contribute to our growing knowledge network - a resource of answers to improve resolution for customers and the team.

What we offer
No micromanaging: You will be fully trusted to take responsibilities for your work;
Ambitious projects: our customers are complex and known in the market so your value and participation will have a real impact on the success of our projects;
A real career opportunity for professional development in a fast-growing international company;
Personal development opportunities: we will give you access to training courses and certifications in every domain you are interested in;
Modern working environment;
Young and enthusiast colleagues: We are a group of creative and warm people, enthusiasts to help each other advance and integrate the new ones fast to our team;
Competitive remuneration package, meal tickets and extra benefits;
A lot of fun: Our great team plans great moments as dinners outside the office, team buildings and other kind of retreats.

Descrierea companiei

Processes play a critical role in helping companies achieve their business strategy by aligning resources and technology. We see BPM as the convergence of process, human resources and technology. As a team , we put our strong focus on delivering a combined business and IT solution, to leverage our proven implementation methodology. With experience in multiple industries, with depth understanding on new fusion technology products, our experienced E.R.P. development team provide multiple custom developments and enhancements to fit the business processes of our customers.

SoftOne Romania is part of Softone Technologies, a premier technology Group in the fields of Software Development, Cloud Services & Applications, Business & Artificial Intelligence Solutions in Greece and Southeastern Europe. Our Group combines innovation, research, development and state of the art information technology engineering and operates in the crossroads of business and technology. We deliver excellent services to our entrusted clients and assist them in meeting their needs and objectives and improving their performance.
Publicat 9 mai 2022 Reactualizat 16 mai 2022 Expiră 8 iun. 2022
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