Publicat 03 Feb 2020 | Reactualizat 28 Feb 2020 | Expiră 04 Mar 2020

Support Engineer with German/ French/ Spanish/ Italian

20 posturi

Candidatul ideal

Skills:
  • Strong software technical support skills
  • High Degree of technical competency within range of printers
  • Strong troubleshooting, simulation and problem solving capabilities
  • Strong remote configuration and troubleshooting capabilities
  • Clear written and oral skills (C1/C2 English and as second language French/ German/ Italian/ Spanish )
  • Ability to communicate with empathy
  • Good documentation skills
Qualification:
Industry stand certificate – Comp TIA A+, Network +, Cisco CCT, Microsoft MOS, MTA or MSCA. (Preferred but not required)

Descrierea jobului

Provide remote escalated support to printer customer

  • Handle inbound calls (escalated calls from Tier-2) / direct calls from field support engineers
  • Resolve issue and communicate to customers through outbound calls
  • Redirect calls to field engineering support if a field support visit is required
Resolve the tickets within stipulated SLA
  • Simulate customer issues, troubleshoot and provide resolution to customer reported issues
  • Troubleshoot/Configure the devices remotely and resolve the issues
  • Activities included but not limited to identification of the issues at system level (hardware, software)
Use knowledge base effectively to resolve tickets and also contribute with new articles for knowledge base

Benefits:
  • Competitive salary;
  • Continous learning and improvement activities;
  • Attractive benefits package (meal tickets, private medical services);
  • Dynamic, international working environment;
  • Team events (team buildings, team hangouts, Christmas party, etc.);
  • Long term career development programs.

Descrierea companiei

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others. With a worldwide network of R&D, innovation labs and delivery centers, and 120,000+ ‘Ideapreneurs’ working in 39 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Website: http://www.hcltech.com

Support Engineer with German/ French/ Spanish/ Italian  -  HCL Technologies Ltd.

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