Publicat 16 Mai 2018 | Reactualizat 23 Mai 2018 | Expiră 15 Iun 2018

Service Desk Engineer - Timisoara

1 post

Candidatul ideal

YOU MUST HAVE

  • High School Diploma, or equivalent. Some experience in the field.

WE VALUE
  • Bachelor degree in Management, Computer Science or a technology related discipline
  • Experience in the industry is preferred
  • Good interpersonal and verbal & written communication skills
  • Strong continuous improvement mindset, strong leadership impact
  • Experience with Salesforce.com and SharePoint
  • Demonstrated experience with Knowledge Management & Call Center Management
  • Good administration skills

Descrierea jobului

JOB DESCRIPTION:

  • Provide reliable technical assistance to internal and external customers.
  • You will provide professional coverage of Technical Support Helpdesk.
  • You will support focus on accuracy, timely feedback, and customer satisfaction.
  • You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues.
  • You will develop broad understanding of customer needs.
  • You will support the knowledge-sharing mindset, methodology, and tools.
  • You will help develop Technical Support processes.
  • You will ensure proper documenting and recording of all activity and communication.
  • Be part of a team that is solving complex technical problems for the customer
  • Learn to apply highest standards of customer support
  • Build business acumen while learning to address customer's technical needs

Descrierea companiei

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Service Desk Engineer - Timisoara  -  Honeywell Romania SRL