Publicat 18 Iun 2019 | Reactualizat 16 Iul 2019 | Expiră 15 Aug 2019

Service Desk Analyst

1 post

Candidatul ideal

Adecco Professional Placement is looking for its client, the most important multinational company activating in oil&gas domain, a Service Desk Analyst.

Candidate profile:

Previous Experience and Competencies:

-Bachelor in IT is preferred
-2+ years’ experience supporting multiple operating systems and office automation applications is preferred;
-Basic experience in an IT service delivery support role;
-Experience working in a large customer-focused environment preferred;
-ITIL awareness/certification preferred;
-Experience working in Application and Web development a plus preferred;
-Microsoft certification preferred.

Behavior:

-Fluent in English. Other languages spoken are a plus (French, Russian, Arabic);
-Excellent customer interface skills;
-Good interpersonal communication skills;
-Understanding of customer satisfaction principles and practices;
-Team player;
-Ability to work under pressure;
-Ability to work on shifts, and on public holidays;
-Ability to react against changes;
-Good organizational and time management skills;
-Good analytical and problem-solving skills;
-Ability to understand a wide variety of documentation;
-Proactive and willing to go the extra mile.

Descrierea jobului

As a Service Desk Analyst, you will be expected to provide first/second level technical and administrative support for issues related to Laptops and associated hardware/software, IP Telephony, Connectivity, Security, Servers, and Real-time operations.

Essential Responsibilities and Duties:

-Provides first line investigation and diagnosis for incidents;
-Resolves and closes incidents/service requests as per help desk procedures & allocated timelines;
-Escalates unresolved incidents/service requests within agreed timescales;
-Logs relevant incident/service request details per help desk procedures;
-Communicates with client regarding incident progress;
-Ensures tickets are up to date at all times until issues are resolved;
-Conducts customer/user satisfaction callbacks/surveys;
-Completes assigned IT training roadmap;
-Mentors junior team members;
-Complies with QHSE and IT policies including continuous improvement initiatives;
-Liaises with clients, other company's IT support groups and 3rd party providers when necessary.

All the candidates that fit the above requirements are kindly invited to apply online.

We will contact only the suitable candidates for this position in maximum 4 weeks.
For more job openings please visit our website www.adecco.ro and register your CV in our database to be eligible for current or future job openings. Please go to IOS or Android market to download our Apps.
All applications are considered strictly confidential.

Descrierea companiei

Adecco Romania este parte a Adecco Group, lider local si mondial in furnizarea de servicii de resurse umane. Cu peste 33.000 de angajati full time si aproximativ 5.100 de sucursale, Adecco este prezent in peste 60 de tari si teritorii.

În Romania, compania gestionează peste 8.000 de persoane plasate, are o baza de date cu peste 500.000 de candidaţi şi deserveste zilnic peste 600 de clienţi, toate acestea prin intermediul colegilor din cele 15 sucursale raspandite in intreaga tara.

Misiunea noastra este sa oferim oportunități de angajare în orice etapă a carierei profesionale, iar companiilor, talentele de care au nevoie.

Pentru mai multe joburi ne puteți vizita website-ul www.adecco.ro unde vă puteți înregistra CV-ul în baza de date Adecco sau puteți descărca aplicația Adecco Jobs valabilă în AppStore și GooglePlay.

Toate datele și CV-urile sunt tratate cu confidențialitate si vor fi luate în considerare în proiectele ce corespund experienței dumneavoastră profesionale.

Adecco se angajeaza sa va protejeze si sa va respecte dreptul la intimitate si la protectia datelor dvs. cu caracter personal. Detalii despre prelucrarea datelor dvs. de catre Adecco puteti gasi pe www.adecco.ro.

Service Desk Analyst  -  Adecco Romania