Service Desk Analyst Tier 1 with German (12-months)

If you are a professional looking for an opportunity to grow, Emerson has an appealing role for you! Based in Cluj-Napoca, this role is responsible for the basic Service Desk tasks such as but not limited to password reset, receiving calls, answering emails, and ticket logging using the request fulfillment and incident management processes in line with the Service Desk objectives. You will analyze issues and provide basic IT Technical Support for Emerson Employees.

We encourage your application for the Service Desk Analyst Tier 1 with German (12-months) position!

IN THIS ROLE YOU WILL:
* Handle e-mails within IT Service Desk and open incidents/requests captured from customers and provide first-level technical support by responding to queries over the phone or email
* Supervise own dormant tickets assigned to the Service Desk Queues and provide vital action for completion or bringing up to the accurate workgroup
* Accurately document the details of tickets raised by the user including the tackle steps performed in the ticket
* Build a positive customer support experience by handling concerns in a highly professional manner
* Apply the Knowledge Management Tool in Service Now or a similar tool and detailed instructions to respond accurately and optimally to requests or issues
* Handle Emails and Self-Service tickets (incidents or requests) gathered from customers in a timely manner

FOR THIS ROLE YOU WILL NEED:
* Bachelor's Degree (Computer Science/Information Technology or related field would be a plus)
* Proficiency in English and German, written and spoken
* Basic knowledge of the following technologies: MS Office Products, Windows Operating System (Active Directory), or previous technical experience
* Good written and oral communication skills
* Attention to detail, strong analytical skills, and a team-player

WHO YOU ARE:

You are passionate about making an impact and always act with integrity. You continuously push yourself to achieve new goals and are not afraid to question the status quo by proposing creative solutions to problems.

At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure. Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers. Whether you’re an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today.