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•Excellent communication skills
•Excellent organizational skills
•Problem solving skills
•Project Management training (Basic)
•Good knowledge of Microsoft Office Products
•Proven track record in the delivery of high quality customer service
•Fluent in French
•Good English skills;
Purpose of the Role:
The Service Delivery Coordinator is responsible for coordinating the steady state service delivery to multiple client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction.
The Service Delivery Coordinator is focused on:
•Delivering service that meets SLA and delights the customer
•Developing strong internal and external relationships
•Achieving productivity improvements and cost control
•Assisting the Service Delivery Manager in the transforming and growing the business
Key Role Tasks and Activities:
•Act as a customer and internal point of contact for assigned contracts
•Responsible for the effective co-ordination of external / internal queries / escalations
•Support of asset management database to agreed data quality levels
•Responsible for co-ordinating end to end MACD Move Add Change Delete
◦Liaise between customer and Xerox Supply Chain and logistics teams.
•Maintain Process and Procedure manual
•Service Improvement Planning including Root Cause Analysis
•Co-Ordinate and gather Financial data for monthly billing reconciliation
•Contribute to the P&L performance through cost control and innovation
•Provide necessary support for contract change management
•Maintain customer relationships
•Other duties as required;
Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.
Learn more on www.xerox.com
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