Senior Travel Agent

Our client, a TOP TOUR OPERATOR AGENCY is looking for a new member to join their team. The position offered is that of a SENIOR TRAVEL AGENT, located in Bucharest, with working hours from 9:00 to 18:00 (including a 1-hour lunch break) for 5 days/week.

REQUIREMENTS

• Minimum 2-3 years of professional experience in the tourism (as a Travel Agent)

• English at an advanced level (C1), knowledge of Spanish is an advantage;

• Familiarity with Operating Systems: Hotel Cone, Eventer, and Microsoft Office package

• Previous experience in the tourism industry with significant expertise in travel planning and organization

• Excellent verbal and written communication skills

• Customer-oriented and problem-solving skills

• Ability to work under pressure in emergency travel situations or in case of unforeseen changes in travel plans.

• Team worker

• Excellent organizational skills and attention to detail.

• Ability to work under pressure and manage multiple tasks simultaneously.

RESPONSIBILITIES

• Selling and offering tour packages to our clients

• Participating in various sales fairs and corporate events.

• Traveling 30% of the time for business purposes

• Collaborating with clients to understand their travel needs, preferences, and budget. Providing recommendations and suggestions for suitable destinations and appropriate itineraries

• Developing personalized itineraries, including selecting transportation, accommodations, activities, and other necessary travel services

• Reservations: Making reservations for flights, trains, buses, cruises, hotels, tours, and others. Ensuring that all travel details are correct and up to date.

• Processing hotel and flight reservations in reservation systems such as Hotelcon, Hotelair, and others

• Booking tickets for low-cost airlines

• Travel document advisory

• Budget management: Working with clients to establish and adhere to travel budgets. Offering options to keep costs under control and maximize the travel experience

• Problem-solving: Addressing travel issues or delays with tact and professionalism

• Updated knowledge: Keeping up-to-date with destination information, travel regulations, special offers, and trends in the tourism industry

• Sales and marketing: Promoting the agency's travel services and generating additional sales by offering packages and special deals to clients

• Customer relationship management

WHAT WE OFFER


• Attractive and competitive salary package in the market

• Meal vouchers

• Private Medical subscription

• Positive work environment

• Experienced team to support you

• Opportunity to develop your career in a top company