Publicat 05 Nov 2020 | Reactualizat 03 Dec 2020 | Expiră 06 Dec 2020

Senior Change & Deployment Manager

1 post
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Candidatul ideal

Key requirements

  • 10+ years leading complex & multi-country programs, involving system, process or organizational change
  • 3+ years in Operating Models redesign Organization re-structuring
  • Communicating with and influencing C-Suite stakeholders
  • Managing a remote team across multiple countries
  • Exceptional written and spoken English
  • Degree in Economics, Computer Science or Business related subject
  • Project Management qualifications or similar

Descrierea jobului

Job purpose

We are embarking on an ambitious journey to leverage innovative technologies that accelerate our business growth and reduce our cost to serve. To achieve this, we are driving a strategic program to optimize our service delivery model which will require improvements to our technology (workflow, RPA), operational processes and organizational construct.

Following successful pilots in 2019 we are looking for an experienced leader to manage a multi-faceted program that will see the implementation of a new workflow tool and lean visual management across the EMEA region.

This role will span our EMEA region and will report to the Global Head of Service Orchestration, requiring circa 30% of travel time.

Key responsibilities

  • Lead a team of project and operational resources to implement new technology and processes.
  • Set-up and manage a complex, multi-country program which delivers within quality, time and cost constraints:
  • Set-up the project governance and master plan across the selected locations
  • Lead and control the execution of the program through analysis, design, implementation, hyper-care and benefits realization phases
  • Identify, mitigate and manage, program-related risks
  • Embed quality review and governance in all program activities
  • Design & deploy effective change management techniques to influence, train and guide business leaders:
  • Define and implement the change management strategy to ensure stakeholders are knowledgeable, prepared, and motivated for the changes
  • Build and maintain relationships with stakeholders who have accountability for program execution
  • Coach, mentor and support other team members to enhance delivery performance
  • Provide regular, accurate and appropriate reporting to the different stakeholders:
  • Establish effective reporting on program benefits, progress, risks and issues
  • Chair regular governance meetings, reporting to local leadership and Group Exco Members
  • Continuously measure and assess the effectiveness of the program
  • Effectively manage program financials and benefit realization:
  • Establish clear and measurable program goals which improve business performance
  • Establish benefit tracking mechanisms which will be handed over to finance after program completion
  • Manage the program budget, including internal and 3rd party spend
  • Partner with the operational excellence team to embed Lean Visual Management and Capacity Planning.

Working at TMF Group offers

Learning opportunities: you will work with highly experienced colleagues who are ready to share their knowledge, and will receive the opportunity to work on diverse and complex client requests. You will also be able to apply for and be supported for training.

Value-driven work environment: you can expect integrity and respect from all your colleagues and your leadership team.

Teamwork: an environment where we learn from our mistakes and work together to improve our processes continuously. A no-blame culture where teamwork is important, valued and lived daily.

Ambition: we are a growing company in which we constantly look for the next opportunity and where all ideas are welcome.

Descrierea companiei

TMF Group helps businesses expand seamlessly across borders. With dedicated Accounting, Legal and HR and payroll staff in more than 100 offices in over 75 countries, we can take care of the details, leaving you free to focus on your global ambitions.

International businesses operating in multiple jurisdictions have to comply with many different and often complex local governance and regulatory requirements.

At TMF Group we combine our extensive global resources with our unrivalled knowledge of local regulations, cultures and languages to help you achieve your business goals. Our flexible solutions are customized to fit our clients’ exact needs and are co-ordinated through a single point of contact to ensure excellent communication and management wherever you are in the world.

Our independence, our wide-ranging experience and our focus on providing outstanding customer service mean we can provide your business with a comprehensive range of services at the best possible value.

Over the years we have worked to develop strong relationships with our diverse international client base across many different industries.

Senior Change & Deployment Manager  -  TMF ROMANIA SRL

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