Sales Team Assistant
British Council Romania
1 poziție
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Candidatul Ideal
Role specific knowledge and skills
Essential
Core Skills
Essential
- At least 1 year of experience in administration/paperwork
- Working with customers (via phone, face-to-face, correspondence)
- Accuracy/attention to detail
- Computing skills (MS Office, Excel)
- Ability to work independently and as a team member
- English (spoken & written C1 level)
Core Skills
- Communicating and Influencing: Displays good listening, writing and speaking skills, setting out logical arguments clearly and adapting language and form of communication to meet the needs of different people/audiences.
- Planning and Organising. Plans ahead: Organises own work over weeks and months, or plans ahead for others, taking account of priorities and the impact on other people.
- Analysing data and problems. Uses data: Reviews available data and identifies cause and effect, and then chooses the best solution from a range of known alternatives.
- Managing Finance and Resources. Uses financial systems and processes. Uses corporate financial systems and processes appropriately as part of the job and on behalf of a team.
- Using Technology. Operates as a basic user of information systems, digital and office technology. Able, with adjustments if necessary, to use office software and British Council systems to do the job and manage documents or processes.
- Managing Risk. Follows good practices: Demonstrates understanding of risk management policies and procedures and record of following them.
- University degree
- Excellent written, listening and spoken English (C2 – Common European Framework) and Romanian
- Pre-existent right to work in the country in which the role is based
Descrierea jobului
Role Purpose: To provide administrative support to the Sales and Customer Management Team and the Teaching Centre in delivering high quality services to internal and external customers and clients by adhering to global customer service standards of excellence and secure excellent re-registration results in order to enable the British Council to meet its financial targets.
This role requires analytical thinking skills and good organisational skills. Attention to detail and high levels of professionalism are also essential. In addition, the post holder will be expected to be pro-active and customer orientated with excellent communication and computing skills.
Context and environment:
The Customer Services Team is the single point of contact for our customers in Bucharest, and a champion of the British Council’s customer experience standards.
Accountabilities, responsibilities and main duties:
Sales Administrative Support
• Supports Sales team with all administrative duties, activating MyClass packages in OBS after the payment is processed by CS Coordinators and sending emails.
• Supports Sales team by handling Consultation Attendances, Opportunities in CB Module, creates TCMS accounts for customers and sends emails with the necessary information for the level test
• Assist in conducting placement testing and coordination of online registration for placement testing system.
• Assist with managing waiting lists, reservations and movements of TC customers
• Collaboration relationship management (Manage CRM system to support proactive cooperation with customers and increase conversion rates from enquiry to PT registration and from PT registration to course registration).
• Maximize conversion rate of enquiries to sales figures by communicating features and benefits of BC offers, convincing and persuading prospects to enroll.
• Own customer feedbacks by making clear notes on an enquiry/complaint, channeling them to relevant members of staff and by ensuring the answer is given on time.
• Collect data for received revenue from our courses, preparing reports.
• Keeping accurate statistics for Sales and CM department.
• Follow up with customers who did not show up for a placement test.
• Prepare different reports on SCM`s requests.
• Support YL and adult courses activities on request.
• Proficient using of relevant systems, such as CRM, TCMS and CB module booking systems to ensure smooth operation of the British Council.
Benefits:
This role requires analytical thinking skills and good organisational skills. Attention to detail and high levels of professionalism are also essential. In addition, the post holder will be expected to be pro-active and customer orientated with excellent communication and computing skills.
Context and environment:
The Customer Services Team is the single point of contact for our customers in Bucharest, and a champion of the British Council’s customer experience standards.
Accountabilities, responsibilities and main duties:
Sales Administrative Support
• Supports Sales team with all administrative duties, activating MyClass packages in OBS after the payment is processed by CS Coordinators and sending emails.
• Supports Sales team by handling Consultation Attendances, Opportunities in CB Module, creates TCMS accounts for customers and sends emails with the necessary information for the level test
• Assist in conducting placement testing and coordination of online registration for placement testing system.
• Assist with managing waiting lists, reservations and movements of TC customers
• Collaboration relationship management (Manage CRM system to support proactive cooperation with customers and increase conversion rates from enquiry to PT registration and from PT registration to course registration).
• Maximize conversion rate of enquiries to sales figures by communicating features and benefits of BC offers, convincing and persuading prospects to enroll.
• Own customer feedbacks by making clear notes on an enquiry/complaint, channeling them to relevant members of staff and by ensuring the answer is given on time.
• Collect data for received revenue from our courses, preparing reports.
• Keeping accurate statistics for Sales and CM department.
• Follow up with customers who did not show up for a placement test.
• Prepare different reports on SCM`s requests.
• Support YL and adult courses activities on request.
• Proficient using of relevant systems, such as CRM, TCMS and CB module booking systems to ensure smooth operation of the British Council.
Benefits:
- Type of Contract: Local. Fixed-term – 1 year (high possibility of extension)
- Working time: Monday - Friday
- Private medical services package
- 13th salary
- End of service payment according to the years worked in British Council (min. 2 years)
- 100% discount on English courses and any exam offered by the British Council and discount for first degree relatives/ 100% discount on Cambridge or IELTS exams/one/year
- Cover 50GBP of the Invoice for glasses
- Employee Assistance Program
- Access to online learning and development platforms
- Vacation days according to the years of work
- Additional free days (Study leave 5 days, adoption leave 20 days and other)
- Working Hours: 7+1 (flexible start/end)
- Office Location: Dorobanti - Piata Romana
Descrierea companiei
We are the UK's international organisation for educational opportunities and cultural relations, with offices in 229 towns and cities, within 110 countries worldwide and 7,900 staff members.
We strongly believe in internationalism, a commitment to professionalism and an enthusiasm for creativity. These qualities, coupled with our integrity and our conviction that cultural relations can help individuals and the world community to thrive, make the British Council a good partner and a special place to work for.
Working for the British Council gives you the unique opportunity to be part of a modern, rapidly changing organisation with worldwide influence and impact.
Be open and committed. Be expert and inclusive. Be optimistic and bold. www.britishcouncil.ro
Publicat
18 Apr. 2024
Reactualizat
18 Apr. 2024
Expiră
18 Mai 2024
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