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Publicat 30 Oct 2008 | Reactualizat 27 Nov 2008 | Expiră 30 Nov 2008


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Candidatul ideal

Our minimum Requirements:
• High-school or University graduate (preferable Economical or Engineering field);
• Total professional experience of at least 1 year will be appreciated;
• Fluent in written and spoken English. Languages like French, German known at
fluent level will be a strong plus;
• Customer oriented;
• Details and quality oriented with high analytical skills;
• Computer literate — Microsoft Package (particularly Outlook, Excel, Word,
Internet Explorer);
• A person interested and motivated by back office work.
Other requirements: • Experience in contract management and/or telephone support and /or
microcomputer industry;
• Experience in SAP — contract management.

Descrierea jobului

With the following main tasks:
• Operational Excellence: - Ensure that data entry is performed as per given process;
- Ensure that internal partner inputs are considered and taken care of;
- Ensure that close relationship to Front Office Admin teams is kept;
- Ensure that mandatory trainings are covered on time;
- Operational review;
- Internal survey results;
- Error reporting;
• Customer Satisfaction - Contract registration;
- Clear up errors without waiting for delivery inputs, try to avoid reactive
- Active relationship management with stakeholders.
• Specific role tasks: - Registration of contracts;
- Final registration of contracts;
- Ongoing contracts changes;
- Handling of renewal process for the customer;
- Operational review;
• Other responsibilities - Operational excellence, customer satisfaction with your dedicated tasks.
- Quality measures of the data in the systems - which are being checked by error
reporting, feedback from the Front Office Administration team, feedback from
the customers, supported countries and the local delivery organization.
- Furthermore deadlines for every specific task have to be respected.

Descrierea companiei


SALES SUPPORT ADMINISTRATOR- ENGLISH SPEAKERS (Job no 270716)  -  Hewlett-Packard Company

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