Publicat 25 Mar 2019 | Reactualizat 24 Apr 2019 | Expiră 25 Apr 2019

Reporting Analyst - VBA/SQL (Customer Service)

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Candidatul ideal

Your profile:

  • Fluent English (written and spoken)
  • Experience in a similar position – reporting, data analysis, automation
  • Accustomed to maneuver big volumes of data
  • Microsoft Excel - advanced level (macro/VBA at least medium level)
  • Ability to quickly acquire new knowledge
  • Organized, rigorous and precise
  • Attention to details
  • Ability to work under pressure and multiple tasks in same time
  • Proactivity and problem solving oriented

Descrierea jobului

Please note that this role is available on an outsourced contract for one year.

What is the role about?

We are looking for a new colleague who will be part of the in-house customer service department covering the reporting function.
In this role, you will mainly be responsible to create and automate reports covering the following activities:

  • Work with In House and BPO team in order to identify automation opportunities on Customer Service Operation for existing activities;
  • Develop and maintain automation tools for identified opportunities, by using VBA or Macro technology;
  • Analyze business requirements and translates them into reports and analysis which lead to potential results improvements
  • Assures the correct and on time processing of customer service reports;
  • Create and Maintain dedicated knowledge channel using existing platform - FAQs / Video Contents / Testing sessions
  • Monitor performance accuracy in the service area offered
  • Understand department needs by maintaining contact with the team that provides support, by analyzing operational activities, conducting case studies if necessary
  • Identify existing risks and manage difficult situations
  • Perform ad-hoc reports
  • Creates dashboards based on data extracted from SAP

Descrierea companiei

Why is Samsung SSC Europe the place to be?

The future that we wish to create begins with our employees. We invite YOU to shape the future with us. Being one of the best in the industry comes with hard work, but we also make it rewarding through:

Meal tickets (15 RON / day)
Lunch bonus, in addition to meal tickets (160 RON net)
25 vacation days per year
Private medical subscription
Discount to Samsung products
Books (Bookster subscription) and training opportunities
Gym subscription (WorldClass)
Daily fresh fruits in the office, fresh roasted coffee and variations
Fun team buildings & team events

Expirat
Reporting Analyst - VBA/SQL (Customer Service)  -  Samsung Electronics Romania SRL