Candidatul Ideal
• Advanced level of English B2/C1;
• PC literate and basic know-how about the Microsoft Office tools;
• Proven excellent communication skills;
• Previous experience in technical support or in a high volume, fast paced customer service
or call center environment (constitutes an advantage);
• Technically minded – good know-how and understanding of telecommunication consumer
products;
• Logical approach – able to deduce and diagnose issues based on minimal input;
• Must demonstrate strong soft skills and maintain a professional approach under any
difficult situation;
• Must be able to work under pressure and have a flexible approach;
• Cultural sensitivity – possess and assimilate cultural differences and adapt to different
cultural demands.
Descrierea jobului
• Answer all general enquiries from all levels of the customers.
• Research, locate and provide accurate information with a solution-oriented mindset;
• Triage, troubleshoot and resolve known service issues and address routine customer
questions;
• Examine and research complex problems and assist customers with appropriate solutions
based on existing procedures;
• Provide outbound calls based on request / process requirements;
• Track a large number of client interactions and needs without compromising the quality of
service;
• Demonstrate sensitivity towards customer needs;
• Report in due time to all relevant internal parties (TL, TM, SME, QA, Trainer, Manager on
Duty) - any roadblocks / technical issues in delivering the service at the higheststandards;
• Continuously look for areas of improvement and communicate trends in customer callsto
leadership as applicable;
• Adapt to different cultural values and pursue improving cultural-specific interpersonal
skills;
Join our team of professionals at Foundever and we will offer you:
- Paid professional technical training
- Monthly performance-based bonuses
- 30 RON/day meal tickets
- Private medical insurance
- 25% bonus Night Shift
- Discounts of to 40% at partners – electronics and telecommunications subscriptions
- Discounts on eyeglasses, PC protective lenses and other services
- Dentist discounts at partner clinics
- Access to the 7card by Gympass monthly subscription
- Special offer at partner banks
- A well-defined career path with many opportunities to grow in different directions
- Exposure to a multicultural and multilingual environment.
Descrierea companiei
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
At Foundever®, we make things simple.
Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
Create your best moments.
We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.
