• Advanced English communication skills, both written and verbal.
• Proven experience in Customer Care, Consumer Engagement, Customer Service, or related operational environments.
• Previous exposure to governance, coordination, or oversight activities within GBS, Shared Services, BPO, or multi-country operations.
• Experience managing teams directly or overseeing third-party service providers.
• Strong understanding of service delivery metrics, quality standards, and performance monitoring.
• Experience supporting business transformations, transitions, or operating model changes.
• Excellent analytical abilities, with experience interpreting operational data and driving actions based on insights.
• Strong stakeholder management, communication, and problem-solving skills.
• Proactive mindset, accountability, and the ability to work effectively within a complex international environment.

• Act as the main point of contact between Global Business Services Careline teams and the markets within the assigned region.
• Oversee daily operational activities and provide an additional level of governance for outsourced service providers.
• Manage escalations related to operational risks, service disruptions, or delays, ensuring effective resolution and communication.
• Promote the consistent implementation of global policies, tools, processes, and service standards across the region.
• Track operational performance through reporting tools and dashboards, ensuring compliance with SLAs, KPIs, and quality requirements.
• Identify performance gaps, recurring issues, and improvement opportunities while driving corrective actions.
• Support market transitions, onboarding activities, and organizational changes by ensuring readiness and stakeholder alignment.
• Contribute to budget governance activities, including vendor cost monitoring, forecasting support, and cost-efficiency initiatives.
• Collaborate closely with internal functions such as Marketing, Legal, Supply Chain, and Quality, as well as external partners, to ensure successful service delivery.

• Long-term career opportunity within a growing international organization.
• Access to a comprehensive benefits platform.
• Structured onboarding and ongoing professional development programs.
• 22 vacation days during the first year, with additional leave granted from the second year.
• Modern office located in central Bucharest.
• Multicultural and collaborative working environment.
• Private medical subscription and life insurance coverage.

Welcome to a world of opportunity. Welcome to Manpower!

Are you looking for new and exiciting career challenges? Manpower helps you take the right street on the road to success!

Find the answer to your hiring challenges - see who's looking for your skills! Register now at www.manpower.ro!

ManpowerGroup Romania is one of the leaders in innovative workforce solutions, creating and delivering services that help clients meet their business and workforce objectives while enhacing their competitiveness.

ManpowerGroup is present in Romania since 2003, with branches in Bucharest, Timisoara, Brasov, Cluj-Napoca, Iași, Craiova, Ploiești and Pitești.

For more information, you can access www.manpower.ro or visit our visit us on Facebook at ManpowerGroup Romania.