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Experience using quality mindset to drive improvements through the application of Lean and/or Six Sigma tools and concepts.
Experience communicating and presenting to groups
Self-starter capable to taking initiative and working with minimal direction.
Small/Medium Project management experience.
Six Sigma Green Belt Certification
Experience in Implementation of Quality Management System (QMS)
Six Sigma Black Belt Certification
Familiarity with SQL.
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
About Compliance Operations (C-Ops):
C-Ops is responsible for conducting operational and transactional tasks for the programs within PARS . C-Ops ensures that Amazon transactions satisfy legal and safety requirements in compliance with guidelines set by regulatory bodies. We coordinate with aspects of identifying the risk involved in handling a hazardous product while storage and transport and classifying products with appropriate hazmat attributes. This team also review aspects of product transactions that are regulated (distribution, shipping, sale, and import/export). This involves analyzing product import documentation. We focus on product testing, certification, and regulatory permitting to ensure customer safety and protect Amazon in a constantly changing global environment.
A Quality Specialist in Quality Operations is one who has thorough knowledge of any one of the key programs (DG, PS, FS GTS) in C-Ops. He/she possesses the ability to identify the root causes/trends/patterns of quality defects by analyzing quality data and using quality tools and techniques (5-Why, Pareto, Fishbone); Works with operational counterparts to support preparation of Corrective and Preventive Actions (CAPA) to mitigate impact of recurring defects; Acts as first point of contact (POC) to Ops team for resolving audit related disagreements/ambiguities with minimal guidance & further liaises with program/legal team in closing the loop; Co-owns transcribing SOPs/guidelines for new tasks along with Ops/program & ensures SOP amendments for all process changes; Manages low-complexity escalations until resolution; Assists/acts as backup for QA front line manager (FLM) in queue management and creation/maintenance of business operation metrics for WBR/MBR.
Facilitates the execution of the world wide C- Ops QA strategy through local management and support teams.
Update quality documentation and communicate to carry forward lessons learned from quality concerns
Introduce new systems and procedures where appropriate
Communicates across all levels on Operations and program progress.
Conducts Root Cause Analysis (5 Whys Analysis/ Fish Bone Analysis) and Error Trend Analysis.
Drive defect elimination program by working along with Ops and Program stakeholders.
Amazon.com, Inc. is an American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It has been referred to as "one of the most influential economic and cultural forces in the world", and the world's most valuable brand. It is one of the Big Five American information technology companies, alongside Alphabet (Google), Apple, Meta (Facebook), and Microsoft.