Candidatul Ideal
Who You Are:
You build partnerships and work collaboratively with others to meet shared objectives, valuing diverse perspectives and contributions. You plan and prioritize work to meet commitments aligned with organizational goals, even in fast-changing environments. You use data, experience, and judgment to make timely decisions and solve problems effectively. You remain resilient and adaptable when facing ambiguity, maintaining focus and momentum while helping others navigate change.
Descrierea jobului
If you are a Project and Process Manager – Digital Customer Experience professional Iooking for an opportunity to grow your career, this role offers the chance to lead meaningful projects and shape scalable, customer-focused processes within Emerson’s Digital Customer Experience organization. Reporting to the Director of Digital Customer Experience, you will guide projects of moderate to high complexity from concept through delivery while continuously improving the ways teams work together. By combining project execution with process excellence, you will help deliver outstanding digital experiences that drive customer satisfaction, operational efficiency, and business growth.
In This Role, Your Responsibilities Will Be:
- Lead end-to-end delivery of multiple digital customer experience projects, ensuring alignment to scope, timeline, budget, and quality expectations.
- Build and maintain clear project plans, including milestones, dependencies, resource needs, risks, and communication approaches.
- Coordinate cross-functional teams and external partners, balancing priorities to keep work moving forward.
- Identify, map, and redesign business processes to simplify workflows, reduce inefficiencies, and improve customer and employee experiences.
- Drive continuous improvement initiatives by analyzing process gaps, rework, and bottlenecks, translating insights into measurable outcomes.
- Establish and track key performance indicators to support data-informed decisions and sustained improvements.
- Facilitate project kick-offs, regular updates, and stakeholder alignment forums to ensure transparency and engagement.
- Support change management activities that encourage adoption of new processes, tools, and ways of working.
- Promote a customer-first mindset and collaborative culture across digital teams.
For This Role, You Will Need:
- Demonstrated experience leading projects and improving processes in digital, technology, customer experience, or operational environments.
- The ability to manage multiple priorities, stakeholders, and dependencies in a dynamic setting.
- Practical knowledge of project management approaches and tools, with the flexibility to adapt methods to the situation.
- Strong communication skills, with the ability to translate complex topics into clear, actionable information.
- A customer-focused mindset and a passion for making work simpler, more effective, and more scalable.
- Relevant education, training, or equivalent professional experience that enables success in this role.
- Experience supporting digital customer journeys, user experience improvements, or content and performance optimization.
- Exposure to continuous improvement or process optimization methodologies.
- Experience working with global or multi-site teams.
- Background in digital transformation, customer experience initiatives, or digital operations.
- Familiarity with collaboration and project tools commonly used in digital product and experience teams.
Descrierea companiei
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
Established in 2006, and with a community of more than 3500 employees, #EmersonCluj is the largest Emerson site in Europe.
We take responsibility for our success and the success of our customers, support each other and place significant importance to constantly grow and learn as a team.
In an inclusive and very diverse environment, we encourage ambitious ideas, fresh and diverse points of view, value individual talent and expression and recognize the importance of each role within the organization.
We are passionate about STEM education, sustainability - our Cluj site is 100% powered by green & renewable energy, volunteering and supporting each other and the local community. And with over 1100 different types of jobs and 15 expertise areas (from Engineering, Finance, IT, Operations and Manufacturing) it truly represents #AWorldOfOpportunities for different career journeys.
So, if you want to embrace this challenge and learn from our team of experts, take this chance and apply to one of the options below or visit our career website for more opportunities: Emerson.com/careers
