• University degree preferably in Business Administration, Finance, Supply Chain, or related fields.
• 10+ years of experience in Order-to-Cash, with a proven track record as a Senior Executive in a complex and high-volume environment;
• Hands-on expertise in Salesforce, SAP S/4HANA, SAP-FSCM, and Serrala;
• Deep functional understanding of the integration between Order Management (entry/fulfilment) and Financial workstreams (Credit/Collections);
• Demonstrated ability to translate complex business requirements into clear, actionable technical process steps;
• Strong analytical skills with the ability to map data flows between CRM and ERP systems to identify and resolve discrepancies;
• Experience in a Global Business Services (GBS) or shared services environment is highly preferred;
• Excellent communication skills, with the ability to bridge the gap between technical IT requirements and business-facing customer service needs.

• O2C domain expertise
• Analytical Thinking
• Strategic Vision
• Communication Skills
• Problem Solving
• Collaboration
• Leadership
• Adaptability

• End-to-End Process Leadership: Act as the primary technical point of contact for queries across the full O2C lifecycle, providing expert guidance on Order Entry, Fulfilment, Customer Service, Credit Management, Cash Applications, and Dispute Management;
• Operational Excellence & Troubleshooting: Resolve complex, escalated issues—such as order bottlenecks, pricing discrepancies, or failed automated allocations—ensuring minimal disruption to the supply chain and financial operations;
• Detailed Process Documentation: Create and maintain granular SOPs, Work Instructions, and operational playbooks that cover both front-end (Order/Customer Service) and back-end (Finance/Collections) activities;
• System & Tool Mastery: Serve as the "Super-User" for the O2C tech stack; providing hands-on support and training for Salesforce (CRM), SAP S/4HANA, SAP-FSCM, or Serrala to maximize system efficiency and automation;
• Knowledge Transfer & Training: Lead technical onboarding for new hires and conduct cross-functional training to ensure team members understand how upstream order decisions impact downstream financial health;
• Root Cause Analysis: Perform deep-dive analysis on recurring process failures, such as high order-rejection rates, delivery delays, or unapplied cash, and recommend technical or procedural fixes to the GPOs;
• Data Validation & Integrity: Maintain the accuracy of customer master data, pricing files, and the financial sub-ledger, ensuring that data flows correctly from Salesforce into SAP S/4HANA;
• Continuous Improvement Support: Partner with the BPOs and SMEs to test and implement automation (RPA), new Salesforce features, or Serrala enhancements, providing feedback on how these changes affect the daily operational workflow;
• Compliance & Audit Execution: Perform first-level checks on internal controls and SOX requirements, ensuring that order approvals, credit limits, and write-offs follow established governance;
• Stakeholder Coordination: Act as a technical liaison between Sales, Supply Chain, Finance, and IT to resolve cross-departmental hurdles and ensure alignment during month-end closing or system deployments;

• Long-term and stable cooperation;
• Benefit platform;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;

Welcome to a world of opportunity. Welcome to Manpower!

Are you looking for new and exiciting career challenges? Manpower helps you take the right street on the road to success!

Find the answer to your hiring challenges - see who's looking for your skills! Register now at www.manpower.ro!

ManpowerGroup Romania is one of the leaders in innovative workforce solutions, creating and delivering services that help clients meet their business and workforce objectives while enhacing their competitiveness.

ManpowerGroup is present in Romania since 2003, with branches in Bucharest, Timisoara, Brasov, Cluj-Napoca, Iași, Craiova, Ploiești and Pitești.

For more information, you can access www.manpower.ro or visit our visit us on Facebook at ManpowerGroup Romania.