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* University degree
* 1+ year experience in customer interactions
* Languages: English & French advanced
* PC skills: MsOffice, Internet
The Order Administrator’s primary role is to ensure the entry of all customer orders in the business systems, working with Customer Administrators and Sales representatives in order to provide the highest standards of customer service.
* All order related activities, order entry, expediting to ensure OTD, order updates, invoicing, etc.
* Entering all required information into the Company’s business systems, follow-up and meeting agreed objectives.
* Follows up and communicates with manufacturing for queries regarding lead-times, order status, escalations, etc.
* Proactive backlog management and expediting where required to improve Service Levels.
* Keep all business systems up to date with relevant and required information, e.g. CRM, Informer.
* Document customer satisfaction feedback in CRM, following-up as appropriate.
* Redirecting customer support requests to the correct owner as appropriate, incl. Rapid Response.
* Conducting all business activities and all communication in a professional manner always.
* Ensuring purchase orders are commercially complete/ accurate before processing for order entry.
* Pro-active management of personal order backlog and performing timely date management in accordance with the agreed procedures.
* Ensuring that activities are carried out according to agreed departmental KPIs and Procedures and recorded in required business systems (constantly and comprehensively).
* Adhering to local and international Emerson Trade Compliance and Quality Management procedures, as well as the Emerson Ethics policy, with respect to all business activities.
At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure. Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers. Whether you’re an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today.
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